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Interactive JISA to ISA conversion headache

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So it seems II insist on a utility bill (amongst other ID documents) to convert a childs JISA to ISA when they turn 18.
As an 18 year old who has always lived at home my son has never received a utility bill. Bank statements are on-line, and home printed certified copies are not 
accepted.
We sent the original government letter confirming his NI number, with his address - but this was not accepted by II (no date).
It seems we have no choice but to close the account and open a new ISA elsewhere... 
There is less than 20k in the account, so this is not really a problem - just an inconvenience.
Am I missing something - or are II being unreasonable
I've been very happy with II up till now...
   

Comments

  • Alexland
    Alexland Posts: 10,183 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Would the child want to stay with II from age 18 as II would charge them the normal £9.99 pm account fee which would be uneconomic for an account valuation of under £20k? Around 0.60% even more expensive than HL. It might be worth them transferring to Vanguard Investor at 0.15% depending on what they want to invest in.
  • Ciprico
    Ciprico Posts: 634 Forumite
    Part of the Furniture 100 Posts Name Dropper
    Yes, this did occur to me. I don't know if the onerous money laundering security measures would still be needed to close the current JISA (now an ISA in limbo), or if they are only required to open the new acccount....?
  • Alexland
    Alexland Posts: 10,183 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    edited 23 February 2021 at 4:14PM
    Aah you would have to ask them if they would accept an ISA transfer out or withdrawal before the checks are done. I do agree it's a bit unreasonable only accepting things he doesn't have yet.
  • xylophone
    xylophone Posts: 45,597 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    https://secure.vanguardinvestor.co.uk/en-gb/Process/Registration/Transfer/isa

    Only the NI number and  existing provider account number appear to be required to start the transfer application...
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