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Interactive JISA to ISA conversion headache

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Interactive JISA to ISA conversion headache

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CipricoCiprico Forumite
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So it seems II insist on a utility bill (amongst other ID documents) to convert a childs JISA to ISA when they turn 18.
As an 18 year old who has always lived at home my son has never received a utility bill. Bank statements are on-line, and home printed certified copies are not 
accepted.
We sent the original government letter confirming his NI number, with his address - but this was not accepted by II (no date).
It seems we have no choice but to close the account and open a new ISA elsewhere... 
There is less than 20k in the account, so this is not really a problem - just an inconvenience.
Am I missing something - or are II being unreasonable
I've been very happy with II up till now...
   

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