EDreams - no refund to be seen !
in Coronavirus Travel Help & Info
11 replies 317 views
I am looking for help please. My flight back in May 2020 was cancelled by the airline in April 2020. I have been consistently on the phone to EDreams ever since looking for refund. Despite numerous versions of the story have been told by EDreams forever helpful customer service department, I have eventually received an email from EDreams to confirm refund will be completed within 7 days (15/02/2021). However when I called back on 22/02/2021 looking for updates, I was told the refund was rejected with no one could explain why! Therefore, I am back on the waiting game. It has already been 180 days (still counting), where EDreams publicly announced 120 day turnaround policy. Clearly EDreams failed on its promise. More importantly, I don’t understand how it is possible to confirm the refund to your customer then retract its own words in black and white!
As an individual, EDreams left me feeling being bullied and so vulnerable. As far as I am aware, I am contracted with EDreams under consumer rights act. Regardless how refunds to happen between them and airlines are behind the scenes which is irrelevant to end users. So EDreams refund practice is contradicting not only to its published policy but also unlawful. EDreams have equivocated too often and too long under the name of this pandemic. It pushes people like myself urgently look for alternative solutions to avoid being left out of my pocket. I am taking the case to trading standards and ombudsman. I felt it is no longer about refund, it is the time for businesses such as EDreams who acts like they are untouchable to be chastised by the power of consumers.
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