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9 posts

in Energy
Hi
Hope you're day is going well!
I would appreciate some guidance on dealing with British Gas to help my elderly father in his 80's who lives in his own house.
Last week Cadent turned off his gas because they were doing some works outside. They gave him a plug in electric hob and electric heater.
After Cadent completed the outside works (on Sunday) they refused to turn the gas back on because they detected a leak with the meter (indoors). Cadent said contact British Gas to get the meter replaced. Yesterday we phoned British Gas and the customer service person (who said they were in the billing dept) said they could not book and appointment there and then. He would endeavor to book an appointment and to call us back by the end of the day. He confirmed that my dad is on the priority register.
British Gas did not call back. We tried online chat - they were not helpful and only gave us 0800 111 999. When we phoned this number they said his gas is off so is safe and to call British Gas!
We are calling them today. I would appreciate any guidance on how to get priority treatment based on being on the priority register. We are phoning 0333 2029802 the number on the bill and it takes about an hour to get an answer each time.
Look forward to getting some advice.
Thanks in advance!
Hope you're day is going well!
I would appreciate some guidance on dealing with British Gas to help my elderly father in his 80's who lives in his own house.
Last week Cadent turned off his gas because they were doing some works outside. They gave him a plug in electric hob and electric heater.
After Cadent completed the outside works (on Sunday) they refused to turn the gas back on because they detected a leak with the meter (indoors). Cadent said contact British Gas to get the meter replaced. Yesterday we phoned British Gas and the customer service person (who said they were in the billing dept) said they could not book and appointment there and then. He would endeavor to book an appointment and to call us back by the end of the day. He confirmed that my dad is on the priority register.
British Gas did not call back. We tried online chat - they were not helpful and only gave us 0800 111 999. When we phoned this number they said his gas is off so is safe and to call British Gas!
We are calling them today. I would appreciate any guidance on how to get priority treatment based on being on the priority register. We are phoning 0333 2029802 the number on the bill and it takes about an hour to get an answer each time.
Look forward to getting some advice.
Thanks in advance!
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Replies
Apart from phoning again, can you access his account online and if so, try booking an engineer visit online, though whether it gives you the option to explain it's not a boiler issue, I'm not sure?
https://www.britishgas.co.uk/home-services/book-engineer