Ex display furniture broke - what are my rights?

Aylesbury_Duck

SUPERGIRL2020 said:

Aylesbury_Duck said:

Did you assemble them or did you buy them assembled?

The chairs were already assembled when he delivered them 

I agree with the previous poster who said the bolt has been over tightened.  It looks like the nut that should be embedded in the leg has been pulled through the leg, splitting it. 

Send him a letter before action giving him 14 days to collect the set and refund you, or you'll take him to court. 

SUPERGIRL2020

Aylesbury_Duck said:

SUPERGIRL2020 said:

Aylesbury_Duck said:

Did you assemble them or did you buy them assembled?

The chairs were already assembled when he delivered them 

I agree with the previous poster who said the bolt has been over tightened.  It looks like the nut that should be embedded in the leg has been pulled through the leg, splitting it. 

Send him a letter before action giving him 14 days to collect the set and refund you, or you'll take him to court. 

Does taking him to court cost money?

williamgriffin

SUPERGIRL2020 said:

Aylesbury_Duck said:

SUPERGIRL2020 said:

Aylesbury_Duck said:

Did you assemble them or did you buy them assembled?

The chairs were already assembled when he delivered them 

I agree with the previous poster who said the bolt has been over tightened.  It looks like the nut that should be embedded in the leg has been pulled through the leg, splitting it. 

Send him a letter before action giving him 14 days to collect the set and refund you, or you'll take him to court. 

Does taking him to court cost money?

£25 https://www.gov.uk/make-court-claim-for-money/court-fees

mattyprice4004

SUPERGIRL2020 said:

Aylesbury_Duck said:

SUPERGIRL2020 said:

Aylesbury_Duck said:

Did you assemble them or did you buy them assembled?

The chairs were already assembled when he delivered them 

I agree with the previous poster who said the bolt has been over tightened.  It looks like the nut that should be embedded in the leg has been pulled through the leg, splitting it. 

Send him a letter before action giving him 14 days to collect the set and refund you, or you'll take him to court. 

Does taking him to court cost money?

Research the various costs through Google - there’s different steps in the process that cost different amounts. 

Bradden

Surely the method of purchase has some bearing? If this was a non business sale.. e.g. If I just posted through a buy and sell facebook group as an private sale then the legal obligations are different?
I believe that the The Consumer Rights Act 2015 does not apply to private sellers, and a buyer's rights are significantly reduced when a sale is carried out between two individuals. 

George_Michael

Bradden said:

Surely the method of purchase has some bearing? If this was a non business sale.. e.g. If I just posted through a buy and sell facebook group as an private sale then the legal obligations are different?

But as it was clearly a business sale, then providing the OP purchased as a consumer they have the full rights as given by the CRA.

JetpackVelociraptor

Gather all the information you can about the business - address, identity of the directors, etc - before you send the Letter Before Action. They may block you from their selling page on Facebook after they receive the letter.

Ex display furniture is not held to quite the same standard as "brand new" but must still be fit for purpose, and chairs that were assembled so poorly as to fall apart like that are not fit for purpose.

When you look for a replacement, you'll struggle to find something of reasonable quality for under £200 for a table and four or six chairs. If you want something that lasts more than a year or two and you don't want to spend more than your original budget, I would recommend looking at secondhand.

davidmcn

JetpackVelociraptor said:

Gather all the information you can about the business - address, identity of the directors, etc - before you send the Letter Before Action. 

OP first needs to clarify what entity they're wanting to sue - e.g. is it a sole trader or a limited company (if the latter, who the directors are doesn't really matter).

theoretica

JetpackVelociraptor said:

When you look for a replacement, you'll struggle to find something of reasonable quality for under £200 for a table and four or six chairs. If you want something that lasts more than a year or two and you don't want to spend more than your original budget, I would recommend looking at secondhand.

Or mend those, if you get your money back without returning them.  Sorting out any overtightened bolts that haven't yet failed should be easy, and the rest looks a fairly straightforward job with glue and clamps.