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Returning item outside of 30 day timeframe?
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Read the responses again, you say you signed up for ‘returns on us ‘ already, so you must know how it works, so see if it applies to this return (assuming you win the dispute, which you almost certainly will).JustAnotherSaver said:theonlywayisup said:You will be asked to return the item at your expense via a delivery method which shows a proof of delivery online.2 things here...1) At my expense. Do i then claim this back through PayPal and this is what the return on us part is?2) Proof of delivery. Interesting as usually it's just proof of postage. Which Royal Mail option would satisfy this? It's only a small item that would probably come under large letter at most.As for proof of delivery v proof of posting, see what PayPal require when you win the case. Proof of delivery though for Large letter size items will be either signed for via RM or Myhermes do a postable option - but that is not insured .I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Royal Mail standard parcel gives a reference number that shows online proof of delivery. Signed For gives proof of delivery for a letter. If you want to be absolutely sure you can send it tracked, overkill possibly but shouldn't matter if you'll be reimbursed for it anyway. Their limit is £15 so you should have no problems there.
https://www.paypal.com/uk/smarthelp/article/what-is-paypal-buyer-protection-faq1269
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1. If you sign up to the Returns On Us it explains how you claim.JustAnotherSaver said:theonlywayisup said:You will be asked to return the item at your expense via a delivery method which shows a proof of delivery online.2 things here...1) At my expense. Do i then claim this back through PayPal and this is what the return on us part is?2) Proof of delivery. Interesting as usually it's just proof of postage. Which Royal Mail option would satisfy this? It's only a small item that would probably come under large letter at most.
2. Paypal require proof of delivery not proof of postage for a return. POD for a large letter will be 'signed for' at the least. If you are being reimbursed for up to £15 why not use a proper tracked return like Royal Mail Tracked 24/48 or Special Delivery.0
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