Trying to get a repair/replacement/refund out of Lidl - but they're trying to dodge it?

cakster

I have a problem with a LED strip bought from Lidl in November/December time. It no longer manages all of the colours it did when it was new.
I've reported this to Lidl who have referred me to a third party - they say my warranty is with them(!)
I've pointed out I don't think this is legal with reference to my consumer rights, that the warranty is between me and Lidl, not me and some random third party.
They have ignored this email.
Any ideas?
Thanks!

jweb2k

Go into store with the faulty product and your receipt. Would be surprised if you weren't given a refund or exchange by the manager. 

jweb2k

(your warranty is with the third party, but your consumer rights are with the retailer). Exercise your preferred option, they do get one right to repair though. 

visidigi

cakster said:

I have a problem with a LED strip bought from Lidl in November/December time. It no longer manages all of the colours it did when it was new.
I've reported this to Lidl who have referred me to a third party - they say my warranty is with them(!)
I've pointed out I don't think this is legal with reference to my consumer rights, that the warranty is between me and Lidl, not me and some random third party.
They have ignored this email.
Any ideas?
Thanks!

Warranty is in addition to your consumer rights. Lidl can put any terms on this they wish. If the term is you have to contact and deal with the manufacturer then that's what you have to do.

gettingtheresometime

The problem with Lidl is that once an item is sold out, that's it & they're very unlikely to have more stock 

sheramber

https://www.lidl.co.uk/our-products/product-information/refund-policy

Food/grocery items
If you are not satisfied with the quality of a food or grocery item purchased at one of our stores within its Best Before date (where applicable), we are happy to give you a full refund if returned within 30 days of purchase or, if returned more than 30 days after purchase, offer you a replacement if available or a full refund. Simply bring it back with your receipt.
If you have purchased any fruit or veg item that does not meet our high standards, we will replace your product or give you a full refund - even without a receipt.

Non-Food specials items
a) Faulty Non-Food specials items
- Within 12 months of purchase:
If you are not satisfied with the quality of a non-food specials item purchased at one of our stores, you may return the item within one year of purchase with your receipt or proof of purchase to one of our stores, for a replacement (where available) or a full refund.
- After 12 months of purchase:
If more than 12 months after purchase you find a fault with the quality of a non-food specials item purchased at one of our stores, please contact our Customer Services department for assistance and an experienced operator will talk you through your options.
b) Non-faulty Non-Food specials items
If you simply change your mind about a non-food specials item purchased at one of our stores, you may still return the product to store for a full refund within 30 days of purchase. Please return your item in its original packaging, in a resaleable condition along with the original receipt.