Broadband only - Virgin Media

AliMitch231

I was previously notified that my bill would be increasing by £2.50 and as my contract was finishing I called for a better deal....as you can imagine this took a lot of my time and unlike previous years Virgin would not budge or offer me anything better, just kept telling me I wouldn't get as fast broadband anywhere else for any less.  I settled with what appeared to be £34 per month however have just had a notification it will now be £40! Is this likely to be with all companies as I just can't face trying to get through again to cancel....not to mention the fact I'll have to start changing my email address on everything.  Previously after divorcing (account was in ex husbands name) I suddenly after about 2 years couldn't access my email account.  I really can't be bothered with all the hassle especially if prices are going to hike whoever you are with?

[Deleted User]

Always worth a haggle with Virgin and in this case where you are not getting the price you are promised then I'd write a complaint letter - I don't have the patience for their call centres either and apparently things are even worse right now. I got 18 months of £15 off for a complaint letter and a nice call back from a patient UK based call handler who offered me a few different deals and gave me time to think about them. Well worth the hour spent writing the letter for £270 saving.

Mention how loyal customers don't get the introductory prices that new customers get etc and how you were promised one thing and got another.

In terms of the email address, all I can advise is getting away from using ISP email platforms and move to somebody like Google so you are no longer tied if you want to move again in the future. ISPs rely on things like this to keep customers locked in so do yourself a favour and unbundle yourself from Virgin email.

Also on that point, Virgin email doesn't really come up to scratch in terms of security, you don't get 2FA and the password is limited to only 10 characters and cannot contain special characters like "@*?!" etc.

What broadband package are you on for that price - presumably M100 but there is two different packages, one with 54 average speed and one with 108 average?

AliMitch231

[Deleted User] said:

Always worth a haggle with Virgin and in this case where you are not getting the price you are promised then I'd write a complaint letter - I don't have the patience for their call centres either and apparently things are even worse right now. I got 18 months of £15 off for a complaint letter and a nice call back from a patient UK based call handler who offered me a few different deals and gave me time to think about them. Well worth the hour spent writing the letter for £270 saving.

Mention how loyal customers don't get the introductory prices that new customers get etc and how you were promised one thing and got another.

In terms of the email address, all I can advise is getting away from using ISP email platforms and move to somebody like Google so you are no longer tied if you want to move again in the future. ISPs rely on things like this to keep customers locked in so do yourself a favour and unbundle yourself from Virgin email.

Also on that point, Virgin email doesn't really come up to scratch in terms of security, you don't get 2FA and the password is limited to only 10 characters and cannot contain special characters like "@*?!" etc.

What broadband package are you on for that price - presumably M100 but there is two different packages, one with 54 average speed and one with 108 average?

Thanks so much for the detailed response.  Yes, I think I will do as you say and write a complaint letter, that certainly was worth it!  Did you actually post it the old fashioned way?
 I am on the M100 however there really isn't the need as I am mainly on my own using it so don't think I need it although the advisor said I use 100 speed??? I think they up it and make out they are doing you a favour and then put the price up.
I don't know why I have used their email again, never learnt my lesson the first time .... I'll just go through the lengthy process of changing them all.  Thanks again.

[Deleted User]

Yes, used old fashioned paper, envelope and stamp:

Complaints,
Virgin Media,
Sunderland,
SR43 4AA

They say they will resolve in 28 days of receiving the letter.

I sent the letter last year, posted 11th Jan and looks like my new bundle was set up 12th Feb so might take some time to get the result but up to you, just giving another option if you don't fancy phoning them.

AliMitch231

Yes, it's all done....it's quicker than phoning! Thank you.