WARNING - Double VAT charge with Shell energy via MSE

GUYd

Have recently signed up for Shell Broadband via a MSE link for promotional price.
However, just checked my first bill and see that VAT has been added on to the promotional price mitigating any saving made!

Obviously no-one from Shell is responding.

Their T&C's state that all priceson their price list are inclusive of VAT.

pbartlett

Can you post a photo of the bill - obviously blank out personal info

GUYd

The base charge is £36.90 as advertised. Promotional discount of £11/month.

GUYd

Terms state:

MoneySavingExpert.com exclusive - 12am Tuesday 5th January 2021 - 11.59pm Monday 8th February 2021 (“MSE Promotional Period”)
Customers signing up to Shell Energy Broadband (12 month) through moneysavingexpert.com during the MSE Promotional Period will be charged the following monthly rentals:
■ Superfast Fibre Plus £25.99 per month, 63Mbps average download speed
Subject to meeting the eligibility criteria below, customers signing up to Superfast Fibre plus (12 Month) will receive a one-off bill credit of £77.97. The applicable bill credit will automatically be applied to customers accounts within 90 days of the service being provisioned where the following eligibility criteria are met on the date the credit is applied:
■ Customer must have signed up during the MSE Promotional Period through moneysavingexpert.co.uk
■ Customer must not have cancelled or be in the process of cancelling their Shell Energy broadband product and
■ Customer must not have any overdue charges on their Shell Energy broadband account
Customers signing up to Shell Energy Broadband (12 month) products through moneysavingexpect.com will not receive a Cease Charge as set out in our Terms and Conditions and Price List if they leave outside their minimum contract period.
Promotion is not available to existing Shell Energy broadband customers upgrading their existing service, or customers signing up via any other referral sources such as cashback or loyalty websites. All bill credits are inclusive of VAT

JJ_Egan

Have a look at the multiple Shell posts on here for more info .

You should also complain to MSE .

But i am confused  double vat  >> charge 25.92    vat at 20% = 5.18

pbartlett

Well the MSE link was priced at £25.99 which would include VAT. Then it looks like there is a second VAT charge of £5.18

edwin1000

Yeh and the cashback they give is less VAT so £120 in my case suddenly became around £100.Soon be renewal time tho and looking forward to the £15 run around. At least highwaymen wore masks.

edwin1000

GUYd said:

The base charge is £36.90 as advertised. Promotional discount of £11/month.

So the £36.90 full price plus VAT  comes to £47.88.That must be the dearest home broadband  in UK ? Funny never see that on the adverts?

[Deleted User]

Is it because the bill is for more than 1 month period - 10th Feb - 15th March - 34 days?

If it was 1 calendar month - 10th Feb - 9th March, that would be 28 days for your first bill but instead it is 34 days so it will be higher for this bill?

edwin1000

Cheapest Package (Scroll down for 'Premium')

Monthly Price + Line Rental

-

£24.99 (*30.99)

Total monthly fee including 20% VAT and Line Rental (value in brackets is the normal price after discounts, see below)

Special Price Offers (*)

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18 Month Discount

Discount length or offers applied to the monthly price above    FROM ADVERT UP ON ISP REVIEW TODAY

edwin1000

[Deleted User] said:

Is it because the bill is for more than 1 month period - 10th Feb - 15th March - 34 days?

If it was 1 calendar month - 10th Feb - 9th March, that would be 28 days for your first bill but instead it is 34 days so it will be higher for this bill?

No it is every month everything plus VAT except for cashback which is less VAT