How do you highlight an anomaly.

Robin_Browne

 I live within five miles of the centre of London.

When you are surrounded by fibre connections because Open Reach have updated the local caninets but your postcode has been forgotten, what steps can you take.

Open Reach does not post a phone line and BT try to be helpful but are let down by Open Reach.

Neil_Jones

Your postcode and what cabinet you are connected to are not necessarily the same thing.

iniltous

There is a good chance your area isn’t an anomaly, and your postcode hasn’t been forgotten, if you are on an E/O connection, your ‘line’ is delivered directly from the exchange, not via a ‘cabinet’, and if there is no cabinet in your line routing then you cannot have fibre to the cabinet (FTTC)
Can you post your checker result from 
https://www.broadbandchecker.btwholesale.com/
using your BT phone number ( your post suggests you are a BT Consumer ), best to obscure the phone number though when you post here