Any point haggling further with virgin?

MissLFC

I'm on M100 with line rental for £37. It has just gone up to £49 & will go up by another £3.50 in March. I'm now on rolling contract. I called yesterday & they said they'll keep the package as it is for £37.50 fixed for the next 18 months. I said ok but today I called again to see if they can do better. The best he offered was £36, unless I reduce broadband speed which I really can't do. Do you think there is any point trying again? I tried to say Plusnet had a cheaper offer but he pointed out it was for a lower speed (he also said they're not doing any new installations until May!!). I have tried price comparisons but it seems only virgin have high speeds for my area. I've been with them since they were NTL, so annoying that they only give good offers to newbies.

Gary1963

Do you need a telephone line? I am paying £14.20 for M100. 

MissLFC

Gary1963 said:

Do you need a telephone line? I am paying £14.20 for M100. 

I don't want it but everyone else in the house does.

Cisco001

MissLFC said:

Gary1963 said:

Do you need a telephone line? I am paying £14.20 for M100. 

I don't want it but everyone else in the house does.

What do they need it for?
I think everyone have mobile phone...

BTW, uswitch show £26 for 18 months M100 at my address. Your £37.50 seems expensive.

Brewer20

Try virgin retentions....0345 454 1098
Be prepared to try a few times, some are working from home.
BTW I can't see them doing anything now, you said you accepted the new 18 month deal, unless they gave you a fresh 14 day cooling off period??

MissLFC

Brewer20 said:

Try virgin retentions....0345 454 1098
Be prepared to try a few times, some are working from home.
BTW I can't see them doing anything now, you said you accepted the new 18 month deal, unless they gave you a fresh 14 day cooling off period??

Yes I have 14 days, I was out of contract. Thanks for the number.

iniltous

Losing the phone line element won’t necessarily result in a reduction in cost, or if it does it could be a few penny’s.
VM may well know that in your area they are effectively the only choice because the alternative providers that use Openreach wires are much slower , they have no incentive to reduce the price.
 It always seems a little pointless ( to me at least ) when someone says ‘I get that but for £20 less’  because there isn’t a rule that says you entitled to the same deal.
As far as new installs using Openreach ( you mentioned Plusnet ) I would check with PN directly rather than take the word of a Virgin employee who , obviously, isn’t impartial....you can check what the line will potentially supply here, you will need to use the address option as your VM number won’t be recognised , if the property had ‘BT’ type service in the past you may not even need an engineer visit.
.

https://www.broadbandchecker.btwholesale.com/

If you are on M100 with VM, and the potential speed with Openreach based supply is 45Mb or better, I doubt you would notice the difference in speed in day to day usage

Anon

You need to cancel then wait for a phone call from their outbound retentions team. Inbound almost never do the best deals as their system is set up that way. Cancel. Wait for the call and you should get a much better deal (less than £30, closer to £20 from the retentions thread on here and other sites). Good luck.

hbrook

I left Virgin Media M100 for Plusnet FTTC. I live around 400M of the cabinet so get the 76Mb down/20Mb up bandwidth.
After cancelling Virgin Media called to agree to drop to the new customer price but I carried through with the switch to Plusnet. The Plusnet FTTC is much faster (speed is measured in latency) - 7ms latency compared to the Virgin Media M100 20ms. This means even though Plustnet FTTC has a lower rated bandwidth its in reality much faster.

ironmanjason

I am on VM but service stops in 2 weeks when I move to Sky's FTTP service.. after I cancelled VM called me 3 times to try go get me back but I have had enough of the poor service with constant dropout so I did not sign up .. I was on 200M plan with phone line which I never used and was paying 32.. they were willing to offer it for £20. I would suggest you cancel and wait for the retention team to call.

MissLFC

Forgot about this thread. I got them down to £34 & got the contract emailed saying £34. The first bill shows the package as £37.50 so when I called to query it lead to all kinds of problems so I made a complaint. When that wasn't properly dealt with I called & complained again & demanded credit on the account. Now the contract is £32.50 per month.