Advantage gold account

2 Posts

Hi, I'm looking for some advice, I called natwest today and asked for the date my advantage gold account was opened, they gave me a date in 2004 which would have made me 17, and I know I opened this account after being persuaded and misled by a staff member, this was my first and only account I have ever opened, without my parents present, I have put forward a complaint using money saving expert website for help, but I have lack of documentation as it was 17 years ago, all I have is the statements that show the payment each month, I've been paying £15-£18 a month for 17 years, and I had no idea and could cancel at anytime, if they come back with a no, due to the time I've had the account is it possible for me to claim purely due to my age, I asked the lady on the phone how old you have to be to open such account and she replied 18, so surely they were in the wrong from the very start and can't get out of it, any advise or opinions?
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However, 17 years is a long time to be paying for something you didn't want.
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
So, I would wait for the outcome. Expect a rejection as that is the statistically likely outcome (even the FOS only uphold around 1 in 10 last time I looked). You may be in the minority but, as mentioned above, expect nothing.
The age thing is irrelevant. Branch managers have always had the ability to override the minimum age. I had credit facilities at 16 thanks to a branch manager authorising it.
He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.
-Harold Wilson