Understanding fastest possible connection...

Iwonder2

iniltous said:

As it’s Openreach , not ‘BT’ that supply and fit the connection, and given there are Covid restrictions on what Openreach installers will and won’t do, it’s possible that BT have arbitrarily decided not to offer installation ( even though it’s OR that install) or OR may not be installing so BT are effectively passing that info on, if EE ( which is part of BT Group ) can offer installation then why can’t BT ?.
 If OR will enter the property if necessary, to install it,  BT or EE will provide the same speed , if you purchase the 80Mb product from either the wholesale checker suggests you could get that speed, but the checker shows a range, if the actual speed is in the range then they have provided what the said they would.
Before you order with any company I would get them to confirm that OR will indeed visit and install the copper pair line from the cab to your home ( if a home visit is needed ) as it’s not unheard of for them to sign you up and only after the failed install tell you OR are not going to enter your property, however as there has been service in the property previously, OR may not be even need to be inside and all work required is external...although the EE rep was talking nonsense , it is strange that they will accept your order but BT won’t, it’s not a capacity issue at the cab that is stopping BT.

Thanks for the breakdown!
None of the providers I have spoken to (BT,EE,Vodafone) have said an engineer would need to visit as a line was previously operational through Talktalk. I therefore hope that as long as I don't go through BT there won't be any issues....here's hoping!

Mickey666

moneysavinghero said:

EE are owned by BT and have the same pricing policy - so you will be subject to the same annual Inflation + 3.9% price increase whether you are with EE or BT

Same pricing POLICIES perhaps but definitely not the same PRICES.

I was with BT (home broadband and a mobile phone) for years but a few years ago got an EE renewal offer for around HALF the BT price.  The BT retentions department said they couldn't offer anything near the EE price. 

So basically BT/EE kept my custom but at half the price and whatever it costs them to switchover and send me an EE router instead of the BT one I already had . . . and still have, because they didn;t want it back.  Go figure.

Robin_Browne

There are 2 Cabinets within half a mile of where I live. One has a notice that it has been upgraded to supply fibre connections. The nearest cabinet to my address is within 50 metres. I have discovered that if OR upgraded this cabinet then up to 30 households that have no access to a fibre connection would be offered this fast service. N16 9DB are deprived of a fibre connection and are surrounded by customers who have had this improved connection for over 24 months.

littleboo

Up to 30 households, of which not all will take the upgraded service, it probably doesn't cost in, isn't a priority or the civils are too difficult or costly.  

Iwonder2

onomatopoeia99 said:

The image suggests that your line has the potential to support the full 80Mbps on FTTC and always better than 60Mbps.

EE told you a load of nonsense about ports as iniltous explained.  The people in call centres of the big ISPs seem to just make stuff up, assuming the public won't have a clue.

Hello!
So after reassurance on a call with EE that they could provide the high speeds quoted, I purchased their Fibre Plus broadband which predicted max 73Mb/s.
 However, in the final purchase email it states the following:

Download Speed

between 32.8 Mb/s and 36.4 Mb/s

Upload Speed

between 13.7 Mb/s and 18.2 Mb/s

Minimum Guaranteed Download speed

41.20 Mb/s

- Would it be worth checking I can revert to paying their slightly lower normal Fibre broadband if the speed is no different to that package? (It is also confusing that their minimum guarantee is higher than the predicted download range)
- Or would it be worth cancelling and trying to go with vodafone who also predicted above 70 Mb/s?
Appreciate any insights

JJ_Egan

That reads to me as the lower priced  Standard Fibre  package as opposed to higher priced  Fiber Plus 74 meg.Check what you are buying .

If you have signed for the up to 74 meg then it reads as your line is only capable of 36 meg and pointless paying for 74 meg.

neither will moving ISP improve the lines maximum .

iniltous

Perhaps you should ask why the guaranteed minimum is higher than the ‘high’ end of the speed estimate......looking at the EE site it appears they call their lower band ‘fibre’ and their higher band ‘fibre plus’, so if you bought fibre plus and the line is capable of greater than 40Mb , then you should get upto 80Mb, the shorter the distance to the fibre cab the more likely you will get the maximum that fibre plus provides.....if you suspect they have actually provided ‘fibre’ rather than ‘fibre plus’ then the guaranteed minimum would make no sense as it’s greater than 40Mb the max EE lower band provides .
If the image you posted earlier of the wholesale checker result is for your line then you should get something like it predicts, unless there is a problem either with the line or the internal setup.
FWIW, I put my address in the EE checker and it came back with 73Mb max, I get 80Mb with my current provider , if I switched to EE then I would also get 80Mb , because the 73Mb is just an a average of EE customers.....

Iwonder2

iniltous said:

Perhaps you should ask why the guaranteed minimum is higher than the ‘high’ end of the speed estimate......looking at the EE site it appears they call their lower band ‘fibre’ and their higher band ‘fibre plus’, so if you bought fibre plus and the line is capable of greater than 40Mb , then you should get upto 80Mb, the shorter the distance to the fibre cab the more likely you will get the maximum that fibre plus provides.....if you suspect they have actually provided ‘fibre’ rather than ‘fibre plus’ then the guaranteed minimum would make no sense as it’s greater than 40Mb the max EE lower band provides .
If the image you posted earlier of the wholesale checker result is for your line then you should get something like it predicts, unless there is a problem either with the line or the internal setup.
FWIW, I put my address in the EE checker and it came back with 73Mb max, I get 80Mb with my current provider , if I switched to EE then I would also get 80Mb , because the 73Mb is just an a average of EE customers.....

The purchased product was definitely Fibre Plus, confirmed by EE.
I called and they couldn't answer as to why the predicted number range was lower than the minimum guarantee...they quite literally told me to ignore it, said they can guarantee it will be above the minimum of 40mb/s, offered to refund half a month's cost and change the deal if it isn't and provided an email address to contact directly and said to message them on the 10th March after setup if there were speed issues.

JJ_Egan

Reads as your line is not able to get above 40 to me .But you have bought a higher priced product .

Iwonder2

JJ_Egan said:

Reads as your line is not able to get above 40 to me .But you have bought a higher priced product .

Yep this may indeed be accurate - I'll update when I know!