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'Yorkshire Energy customers furious over Scottish Power switch delays – with some 'waiting months' for credit refunds'
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MSE News: Yorkshire Energy customers furious over Scottish Power switch delays
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MSE_Helen_K
Posts: 170 MSE Staff

Former customers of defunct gas and electricity supplier Yorkshire Energy have vented their anger at delays being switched to new provider Scottish Power and obtaining credit refunds. Some say they've waited two months to get their money back. We round-up what's happening and what your rights are.
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I still haven't been contacted by SP. I'd left YE and my final credit calculated before it ceased trading. All I require is a cheque from SP.PS: The link in the OP doesn't go anywhere.0
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Really, I'm not furious. I was expecting it to take this long, and probably a bit longer.3
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Hold on a minute I am a former tonik customer and haven’t had mine yet surely they should be behind us! 🤣0
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Symbio energy took 3 months to refund me and they are still trading.0
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Verdigris said:PS: The link in the OP doesn't go anywhere.
https://www.moneysavingexpert.com/news/2021/02/former-yorkshire-energy-customers-furious-over-scottish-power-ta/
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Yes, the other link appeared shortly after I posted.
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I don't know who is taking the p**s here. Is it YE administrators dragging their heels, not finalizing YE billing, not transferring data to SP in a timely matter, or is it SP, whose credibility was an issue pre YE/Tonik, that can't copy with an energy Company switch.Whichever I trust OFGEM will take a note, but I won't hold my breathWhen will my final YE bill arrive................ will Nelson ever get his eye back??0
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I'm not furious either. Would have been better if they could have complete the switch from YE to SP within a couple of weeks rather than best part of month so we could have switched back out sooner (although that didn't exactly work out well for me 😅) but I wasn't expecting refund from YE for a few months anyway.I'm more furious that Ofgem didn't SOLR Simplicity to EDF as well as GNE and hence have been put on effectively a cap rate but that's a different issue1
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Shedman said:I'm more furious that Ofgem didn't SOLR Simplicity to EDF as well as GNE and hence have been put on effectively a cap rate but that's a different issue0
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