Scottish Power Dispute

robinsonad86

I have a dispute with Scottish Power relating to my electric reading. Around 14 months ago I switched supplier from Scottish Power to Bulb. A few months after switching I was contacted by Bulb stating I was around £1600 in debit. When I rang up to query this it was established that they had been sent incorrect end/start readings from Scottish Power.

It took them a few months to correct as they had to get Scottish Power to correct readings on their system but eventually it was resolved and I actually ended up around £350 in credit with Bulb. The issue I have had since is getting Scottish Power to adjust their readings and final bill. They still believe I owe around £1200 and have now been contacted by a collections agency who want £1500 -I assume they have added fees onto the balance.

They still have a meter of 6902 which is different from the 12904 that was sent to Bulb at time of switching - Bulb eventually worked out my start reading should be 1221 and sent this number across to Scottish Power who rejected that reading and proposed 7864. Bulb rejected that and sent them photographic evidence of my readings and detailed how they could worked everything out. 

On 10th July I received confirmation from Bulb themst Scottish Power had accepted Bulbs readings.

Since then I have been in contact with Scottish Power who deny receiving any photographs and insist they haven’t accepted Bulbs readings. If this was the case bulb shouldnt have been able to correct the data flows and adjust my start readings. Scottish Power converse with me for a couple of days then go silent this had been via emails and over social media. I spoke to them last week asking for a resolution and they said would get back to me and placed a 30 day bar on any further action since then the collection agency had been contacting me despite
being informed of the dispute. To be honest I can’t deal with this anymore is it now directly emailing someone higher up the chain at Scottish Power and involving Ofgem? I refuse to pay any money especially such a large amount until end readings have been corrected. I believe gas was ok just electric. 

Finally does anyone have any idea what the difference between meters of 1221 and 6902 would be in terms of money?

sorry for the long post but now desperate for help or advice

thanks in advance

worrywart_3

Have you contacted the ombudsman as a
dispute? Have you contacted Scottish power ceo office? I have the email
If you haven’t 

robinsonad86

Hi thanks for your reply I’m looking to take it to the Ombudsman as a next step was also considering going further up the chain so if you have the CEO email that would be great

[Deleted User]

There is something odd in the OP’s post. Under Standard Licence Conditions, the gaining supplier manages all aspects of a transfer of supply. This includes asking the consumer for meter readings which are then passed to a data collector for validation. Once validated, the meter readings are passed by an industry data flow to both suppliers to close and open accounts. It follows that the closing and opening meter readings should be identical. If the readings used to open and close the account are different from the actual meter readings (subject to certain acceptable variances), then the consumer can ask the new supplier to raise what is known as an Agreed Readings Dispute.

Assuming that both suppliers have used the same readings (even if they are incorrect) to open and close accounts, the consumer will not pay for the same energy twice. For example, if my actual meter reading was 20000 but the opening and closing reading used to open and close my accounts was, say, 22000, then I would overpay my old supplier for 2000 units BUT I would not pay my new supplier for any units until the actual meter reading exceeded 22000. The cost difference would therefore be the difference in the two unit prices (cost per kWh)  X 2000.

To put this into context, I had a similar situation on a switch from E.oN to Ovo. I overpaid E.oN by about £70 but the true cost of the error was £2.34.

robinsonad86

Dolor said:

There is something odd in the OP’s post. Under Standard Licence Conditions, the gaining supplier manages all aspects of a transfer of supply. This includes asking the consumer for meter readings which are then passed to a data collector for validation. Once validated, the meter readings are passed by an industry data flow to both suppliers to close and open accounts. It follows that the closing and opening meter readings should be identical. If the readings used to open and close the account are different from the actual meter readings (subject to certain acceptable variances), then the consumer can ask the new supplier to raise what is known as an Agreed Readings Dispute.

Assuming that both suppliers have used the same readings (even if they are incorrect) to open and close accounts, the consumer will not pay for the same energy twice. For example, if my actual meter reading was 20000 but the opening and closing reading used to open and close my accounts was, say, 22000, then I would overpay my old supplier for 2000 units BUT I would not pay my new supplier for any units until the actual meter reading exceeded 22000. The cost difference would therefore be the difference in the two unit prices (cost per kWh)  X 2000.

To put this into context, I had a similar situation on a switch from E.oN to Ovo. I overpaid E.oN by about £70 but the true cost of the error was £2.34.

One of the emails i have from bulb does mention this data flow. Pasted below

“Scottish Power have now informed me that they have accepted our proposal to change the opening meter reads to the agreed figure. We now need to await for us to send the relevant 'data flows' to allow the changes to be made.”

robinsonad86

Could someone point me towards the CEO email address please?

Gerry1

robinsonad86 said:

Could someone point me towards the CEO email address please?

See the ceoemail dot com website.

robinsonad86

Thank you 

smudgie

I Was a Tonik Energy customer and was taken over by Scottish Power as OFGEM gave them all of Toniks customers when they ceased to trade on 10 October 2020.  I knew Scottish Power of old so I switched immediately to E.on who took my account from 31 October since when I have been trying to get my  credit amount given to them by Tonik Energy.  They say now they did not get my final readings which I gave to them and E.on when I was taken over, and again on 24 January, and again on 08 February. Yet I gets another of their ridiculous, lying, poorly written English emails saying they want my reading again! I phoned today and gave them the readings,  they now say they have assigned my account to be dealt with on 18 February when they will calculate my usage for the 22 days 10th to 31st October and deduct it from the credit they have been holding for three and a half months!  Why do I feel I’m going to be ripped off?  I asked the operative today which tariff they will use because their prices have risen in the last week, she said they have to use the tariff in operation when I used the energy.  But what tariff will they use?? My final bill should have been done on 31 October 2021 when I switched over to E.on.  If E.on had not given them my reading why didn’t they tell me then?  How many people have still got their readings from when they were given to Scottish Power?  They must have thousands of pounds of money owing to Tonik customers.  Also why did OFGEM give our accounts and details over to another company without our permission? 

worrywart_3

I still haven’t had my refund and I’m still with them although leaving shortly as just got my warm home discount today 

worrywart_3

CEO email
keith.anderson@scottishpower.com.