Kia rejected my warranty repair

gcampbell19871

I have recently had a problem with my 2019 Kia Sportage, the engine was burning too much oil for the mileage that I was doing.
I got the car to the place I bought it from and was told it was the Turbo, I wanted a 2nd opinion and took it to a more local Kia dealer and they adivsed the Turbo was not the problem.
After more investigation I was told there is a problem with the cylinder block and they passed it back to Kia only for them to then reject the warranty claim. The car has only done around 20k miles.
The reason they have rejected the warranty claim is because I had gone over my first service mileage by about 4-5k. The reason this happened is because of the pandemic and therefore not being able to get the car booked in during this time, I am also a keyworker and needed to use the car during the lockdown period.
They extended the date to the 31st July to get cars serviced, I called and booked the job on the 17th July but due to backlog of everyone else I was not able to get the car serviced until mid August.  I took the car the the nearest Kia dealer to me on the date it was booked only for them to not actually do it on this date due to workload, it then had to be rebooked and was completed on the 28th. 
I am now being told there is a potential cost of around 6-7k for me to get the car repaired, can anyone help or advise what I can do?

unholyangel

Don't use the warranty and use the consumer rights act? Although since it's more than 6 months, they can require you to prove the fault is inherent, which is normally done via independent report. The cost of which will be reclaimable from the retailer you purchased from, if the report finds in your favour.

Speak to them first though, in case they don't require a report

Grumpy_chap

Why couldn't you get the car serviced on time?
Garages were open throughout for servicing.  Some only accepting bookings for keyworkers, but that's OK too as you are one.
Missing the service mileage by 4-5k miles is a lot.  You say the car has done 20k miles, so that is an extra 1/3rd on top of the scheduled period.  Did you also miss the time frame for the service?
You refer to this as first service - so that means the brand new car has done 20k miles and over 12 months before being seen by Kia?

Aylesbury_Duck

As above, they're allowed to set their own warranty terms, and if you had gone over the service interval by something like 400-500 miles, for example, it may be unreasonable of them to penalise you.  4,000-5,000 miles is a big excess, 20-25% of the mileage life of the car and probably a year's motoring for some, perhaps many in lockdown.

You might try the consumer rights route as unholyangel suggests, because I can see why they aren't prepared to help under warranty.

You get no extra rights or concessions for being a keyworker.  I'm also a keyworker but its not something I can use to claim extra rights and I'm concerned that too many people are citing that status, which will only cause companies that might take a more sympathetic view to tighten up if they think people are using it as a ticket out of trouble or cost that could have reasonably been avoided.  It's not relevant to your situation, I'm afraid.

m0bov

People round here drive around with a sticker on their car claiming they are a "Keyworker", its like a medal of honour. (I am a keyworker).

mattyprice4004

Going over the date by a couple of weeks is one thing, but by 4-5 thousand miles is another.
Servicing is by X date OR xx,xxx miles - whichever comes sooner. Unless you drove to Spain and back in those 2 weeks you'd have missed the window anyway. 
Sorry - this one's on you and with the fragility of modern engines this could well have contributed to the issue. 
I had tyres fitted, MOTs done (despite the extension being offered) and servicing completed during the lockdown - I'm also a 'keyworker'. Booking with less than 2 weeks to go was also a brave move, not everywhere will have appointments that close to the wire. 

Aylesbury_Duck

m0bov said:

People round here drive around with a sticker on their car claiming they are a "Keyworker", its like a medal of honour. (I am a keyworker).

oh for god's sake...  it's just cringeworthy.

MattMattMattUK

Aylesbury_Duck said:

m0bov said:

People round here drive around with a sticker on their car claiming they are a "Keyworker", its like a medal of honour. (I am a keyworker).

oh for god's sake...  it's just cringeworthy.

I have seen a few cars with them on, I have friends who are doctors and they said they would rather catch Covid than stick one of those stickers in their car.

Aylesbury_Duck

I suspect there's an inversely proportional relationship between the degree of "key" in "keyworker", and the entitlement levels of those describing themselves as such.

williamgriffin

Aylesbury_Duck said:

I suspect there's an inversely proportional relationship between the degree of "key" in "keyworker", and the entitlement levels of those describing themselves as such.

It was bad enough having to display a sign for free council parking during the first wave. It cam straight out as soon a I left one of their car parks. 

unholyangel

m0bov said:

People round here drive around with a sticker on their car claiming they are a "Keyworker", its like a medal of honour. (I am a keyworker).

My new neighbour told me they were both a keyworker and furloughed, in the same sentence. 

Apparently it was lost in them that you can't be "key" if your job is furloughed. We were talking about the dogs, so I was puzzled why they even brought it up (it wasn't in any way relevant).

But I think your post explains why they mentioned it. Looking for a pat on the back, not realising their folly.