EON next

Anyanka1

Thank goodness I decided to leave E.on a year ago.  My Avro tariff is about to expire and I freely admit they are strangers to customer service but at least they are a known quantity.

For what it's worth, energy companies are legally obliged to allow you to view your bills for 2 years after you leave them so, if I have interpreted your post correctly, E.on would seem to be in breach of that, whether they have decided to morph into their "next" phase or not.

peterft

It has a name of Elster.  Eon say they have lots in the same situation and they are working on a fix, meanwhile they want me to submit manual readings - B******s to that.  The whole exercise is a disaster and Customer service ZERO

Anyanka1

Zero customer service from energy companies seems to be standard and not variable these days.

niktheguru

peterft said:

It has a name of Elster.  Eon say they have lots in the same situation and they are working on a fix, meanwhile they want me to submit manual readings - B******s to that.  The whole exercise is a disaster and Customer service ZERO

It would make sense for you to submit the readings even though you dont want to otherwise they'll just badly estimate it and your bills will be higher until it all gets sorted out. It sounds like a crappy situation, yet lots of people still flock to EON/EON Next despite the higher prices, and slag off the cheaper low customer service providers too, despite the majority of providers being pretty useless when something goes wrong.

Anyanka1

I miss nPower... How sad is that?

peterft

niktheguru said:

peterft said:

It has a name of Elster.  Eon say they have lots in the same situation and they are working on a fix, meanwhile they want me to submit manual readings - B******s to that.  The whole exercise is a disaster and Customer service ZERO

It would make sense for you to submit the readings even though you dont want to otherwise they'll just badly estimate it and your bills will be higher until it all gets sorted out. It sounds like a crappy situation, yet lots of people still flock to EON/EON Next despite the higher prices, and slag off the cheaper low customer service providers too, despite the majority of providers being pretty useless when something goes wrong.

By sticking to my guns and putting a justifiably negative 1 star posting on Trustpilot I got my meter reading problem fixed.  They read the meter remotely and that will continue - so they say.

LHW99

Have had a problem with Eon since January as they updated gas readings on a bill, but didn't properly update the electric ones. Tried to complain by chat, no answer, by email, no answer, by registered post, no answer. Made an ombudsman complaint and had a reply that Eon (next?) didn't believe my complaint could be handled by the Ombudsman. They are still investigating!

E.ON_Company_Representative

LHW99 said:

Have had a problem with Eon since January as they updated gas readings on a bill, but didn't properly update the electric ones. Tried to complain by chat, no answer, by email, no answer, by registered post, no answer. Made an ombudsman complaint and had a reply that Eon (next?) didn't believe my complaint could be handled by the Ombudsman. They are still investigating!

Hi LHW99 sorry to hear this. Hopefully shouldn't be too difficult to resolve if it's just a case of correcting some electricity readings for you.

I understand that the email team are replying to emails from around 3-5 days ago at the moment, for letters it's a lead time of around 10-14 days (not great I know) so someone may well be in touch with you soon.

I'd recommend tracking down our official Facebook page and sending us a message on there with further details. You'll generally get a reply within an hour or two and the advisors that work on there are all very experienced and should be able to get this sorted for you.

Edit: I know you've posted this on an E.ON Next thread so I'm not sure whether you're supplied by them or by E.ON still. In any case we both have very active Facebook pages so track down the company you need. If you're not sure which one supplies you we can advise.

Thanks, Matt

LHW99

E.ON_Company_Representative said:

LHW99 said:

Have had a problem with Eon since January as they updated gas readings on a bill, but didn't properly update the electric ones. Tried to complain by chat, no answer, by email, no answer, by registered post, no answer. Made an ombudsman complaint and had a reply that Eon (next?) didn't believe my complaint could be handled by the Ombudsman. They are still investigating!

Hi LHW99 sorry to hear this. Hopefully shouldn't be too difficult to resolve if it's just a case of correcting some electricity readings for you.

I understand that the email team are replying to emails from around 3-5 days ago at the moment, for letters it's a lead time of around 10-14 days (not great I know) so someone may well be in touch with you soon.

I'd recommend tracking down our official Facebook page and sending us a message on there with further details. You'll generally get a reply within an hour or two and the advisors that work on there are all very experienced and should be able to get this sorted for you.

Edit: I know you've posted this on an E.ON Next thread so I'm not sure whether you're supplied by them or by E.ON still. In any case we both have very active Facebook pages so track down the company you need. If you're not sure which one supplies you we can advise.

Thanks, Matt

Thanks Matt

The property was supplied by Eon at the time of the error, and is now supplied by Eon Next. This seems to have been the problem with the Ombudsman complaint.

They have now updated the company details, and the company (I presume Eon Next) is responding to them about it, so hopefully it will be sorted in a few weeks.