EE Broadband price increase.

flyinggizmo

Hi. I've recently received an email from EE Broadband of a price increase in March of 0.6% ( in line with consumer price index ) but an additional 3.9% on top of that.
Am I entitled to leave EE without penalties mid-contract due to this price increase?
While internet Companies have seen a boom in consumer usage since Covid lockdown, my industry ( aviation sector ) has been decimated & I think it's the wrong time to start increasing prices and as a matter of principle I will leave them after 20+ years ( previously with Orange ) if I can terminate my contract without penalty.
Many thanks ...... 

JJ_Egan

No as you already agreed to this increase upon taking out your contract .That makes it not a mid contract increase under Ofcom rules .

See your sign up email and EE adverts .

the monthly price will increase every year from March 2021. These increases are based on the Consumer Price Index rate of inflation which is published in January each year plus 3.9%.

flyinggizmo

Thanks @JJ_Egan
That explains why they mentioned a price increase when I renewed my contract. I thought it was a bit odd at the time but I understand the reason why now. 

MattMattMattUK

flyinggizmo said:

While internet Companies have seen a boom in consumer usage since Covid lockdown, my industry ( aviation sector ) has been decimated & I think it's the wrong time to start increasing prices and as a matter of principle I will leave them after 20+ years ( previously with Orange ) if I can terminate my contract without penalty.

You do realise that the broadband sector has pretty much been at saturation for 5+ years now and the providers gain no benefit from people using their home broadband more? Most home broadband providers have seen their costs rise, whilst many have also waived data caps and limits for those few people who had caps and were home schooling. They are raising their prices in line with the contract which people signed up to, there is nothing wrong or immoral about that.

AndyPK

I'm disapointed as I signed up years ago, before they wrote the RPI increase into the T&C's. 
Yet they emailed me and telling me its going up by the same amount.

moneysavinghero

AndyPK said:

I'm disapointed as I signed up years ago, before they wrote the RPI increase into the T&C's. 
Yet they emailed me and telling me its going up by the same amount.

I didn't get an email, but i got a letter (well two identical letters - guess they can afford to be extravagant now), and it states that you can cancel at no cost if you want to leave.

They can still put the price up if it's not in the terms, they just can force you to stay.

It is a total rip off though, going the way of car insurance where you have to keep changing supplier every year.

moneysavinghero

flyinggizmo said:

Hi. I've recently received an email from EE Broadband of a price increase in March of 0.6% ( in line with consumer price index ) but an additional 3.9% on top of that.
Am I entitled to leave EE without penalties mid-contract due to this price increase?
While internet Companies have seen a boom in consumer usage since Covid lockdown, my industry ( aviation sector ) has been decimated & I think it's the wrong time to start increasing prices and as a matter of principle I will leave them after 20+ years ( previously with Orange ) if I can terminate my contract without penalty.
Many thanks ...... 

If you have been with them for 20 years you should be able to leave without any cost, unless you have signed a new contract recently.

John1207

Anybody know where 3.9% ON TOP of RPI comes from. Just spoken to a Broadband agent who confirms that they haven't received a 3.9% pay rise !! Profiteering then ?

AndyPK

seams be what they are all doing these days! 
EE connection is poor. Doesn't seam to be the hardware/connection. 
More DNS or bottlenecks
Move somewhere else!