HSBC is driving me insane

Underpressure2021

Hi all I’m new to this so be kind

I’ve had a lot of trouble with HSBC these past few weeks. 

they’ve said that I’m overdrawn £25,000 when I WAS NOT!! and they contacted my other bank and said to return all funds , and the other bank returned all my money to the HSBC account. and then the acc has finished a revirw and I don’t know where the £25,000 has gone... 
I’ve ordered a new TSN number for mobile and telephone banking so clearly the account is okay? 
I spoke to someone on Twitter 

And they said this 
‘ Yes, we've reviewed the relationship and you will be informed of the outcome via the above mentioned letter. ^Mill ‘ 

 ??? all I want is my money and I don’t know where and what they’ve done with it ... that’s my life savings surely they can’t take the money away from me , 

it’s a basic bank acc and a basic bank acc CANOT be overdrawn £25k !!!! 

Underpressure2021

Any advice would be brilliant , 

thanks 

[Deleted User]

Underpressure2021 said:

Hi all I’m new to this so be kind

I’ve had a lot of trouble with HSBC these past few weeks. 

they’ve said that I’m overdrawn £25,000 when I WAS NOT!! and they contacted my other bank and said to return all funds , and the other bank returned all my money to the HSBC account. and then the acc has finished a revirw and I don’t know where the £25,000 has gone... 
I’ve ordered a new TSN number for mobile and telephone banking so clearly the account is okay? 
I spoke to someone on Twitter 

And they said this 
‘ Yes, we've reviewed the relationship and you will be informed of the outcome via the above mentioned letter. ^Mill ‘ 

 ??? all I want is my money and I don’t know where and what they’ve done with it ... that’s my life savings surely they can’t take the money away from me , 

it’s a basic bank acc and a basic bank acc CANOT be overdrawn £25k !!!! 

 Where did the £25k come from? 

Why move it to another account? 

Underpressure2021

_shel said:

Underpressure2021 said:

Hi all I’m new to this so be kind

I’ve had a lot of trouble with HSBC these past few weeks. 

they’ve said that I’m overdrawn £25,000 when I WAS NOT!! and they contacted my other bank and said to return all funds , and the other bank returned all my money to the HSBC account. and then the acc has finished a revirw and I don’t know where the £25,000 has gone... 
I’ve ordered a new TSN number for mobile and telephone banking so clearly the account is okay? 
I spoke to someone on Twitter 

And they said this 
‘ Yes, we've reviewed the relationship and you will be informed of the outcome via the above mentioned letter. ^Mill ‘ 

 ??? all I want is my money and I don’t know where and what they’ve done with it ... that’s my life savings surely they can’t take the money away from me , 

it’s a basic bank acc and a basic bank acc CANOT be overdrawn £25k !!!! 

 Where did the £25k come from? 

Why move it to another account? 

Because I didn’t want to bank with HSBC anymore. 

and £25k came from inheritance, 

But why have they put my basic account overdrawn £25k ?? Are they wanting to keep my money  

vacheron

If you had a £25k balance it is most likely someone has moved the money twice by mistake, hence why it is showing as a -£25k balance on their systems. 

in my banking life I have had 3 different banks attempt to make a single withdrawal multiple times, so it is far from uncommon, ... and in my experience it only happened when humans were involved! 

Thrugelmir

Why did you deposit £25k into an HSBC account if you no longer wished to bank with them?

Underpressure2021

Thrugelmir said:

Why did you deposit £25k into an HSBC account if you no longer wished to bank with them?

No that was the balance I moved to my new bank account , and then HSBC did a report to return all monies to the HSBC account !!! 

Underpressure2021

vacheron said:

If you had a £25k balance it is most likely someone has moved the money twice by mistake, hence why it is showing as a -£25k balance on their systems. 

in my banking life I have had 3 different banks attempt to make a single withdrawal multiple times, so it is far from uncommon, ... and in my experience it only happened when humans were involved! 

But they’ve got my £25k ... where is my money they won’t tell me either. 

Surely they can’t take the money away from me? is that legal? 

vacheron

Underpressure2021 said:

vacheron said:

If you had a £25k balance it is most likely someone has moved the money twice by mistake, hence why it is showing as a -£25k balance on their systems. 

in my banking life I have had 3 different banks attempt to make a single withdrawal multiple times, so it is far from uncommon, ... and in my experience it only happened when humans were involved! 

But they’ve got my £25k ... where is my money they won’t tell me either. 

Surely they can’t take the money away from me? is that legal? 

Apologies in advance for implying this, but this "inheritance" I assume it is from a known family member (who you know and who you have met), and not from a distant "family member" who you were informed about via an e-mail and who asked to put the £25k into your account?

Because if it seemed to the bank to be anything like the latter, it could trigger all sorts of anti money laundering investigations, especially if you tried to move the money somewhere else as soon as you recieved it. 
 

Underpressure2021

vacheron said:

Underpressure2021 said:

vacheron said:

If you had a £25k balance it is most likely someone has moved the money twice by mistake, hence why it is showing as a -£25k balance on their systems. 

in my banking life I have had 3 different banks attempt to make a single withdrawal multiple times, so it is far from uncommon, ... and in my experience it only happened when humans were involved! 

But they’ve got my £25k ... where is my money they won’t tell me either. 

Surely they can’t take the money away from me? is that legal? 

Apologies in advance for implying this, but this "inheritance" I assume it is from a known family member (who you know and who you have met), and not from a distant "family member" who you were informed about via an e-mail and who asked to put the £25k into your account?

Because if it seemed to the bank to be anything like the latter, it could trigger all sorts of anti money laundering investigations, especially if you tried to move the money somewhere else as soon as you recieved it. 
 

No it was from a family member inheritance of COURSE I know my own family!! 

but can they take the money away from me ? Why’s the account overdrawn for ?? very odd I’m so upset 

vacheron

Underpressure2021 said:

vacheron said:

Underpressure2021 said:

vacheron said:

If you had a £25k balance it is most likely someone has moved the money twice by mistake, hence why it is showing as a -£25k balance on their systems. 

in my banking life I have had 3 different banks attempt to make a single withdrawal multiple times, so it is far from uncommon, ... and in my experience it only happened when humans were involved! 

But they’ve got my £25k ... where is my money they won’t tell me either. 

Surely they can’t take the money away from me? is that legal? 

Apologies in advance for implying this, but this "inheritance" I assume it is from a known family member (who you know and who you have met), and not from a distant "family member" who you were informed about via an e-mail and who asked to put the £25k into your account?

Because if it seemed to the bank to be anything like the latter, it could trigger all sorts of anti money laundering investigations, especially if you tried to move the money somewhere else as soon as you recieved it. 
 

No it was from a family member inheritance of COURSE I know my own family!! 

but can they take the money away from me ? Why’s the account overdrawn for ?? very odd I’m so upset 

As I said before, apologies for having to ask, but you would be surprised how often on this forum it "eventually" becomes apparent that what sounds at first to be a simple situation is not quite all quite as it had been initially presented. 

In your case, from what you say, they cannot just "take" your legally rightful money unless they have a good reason. One could be that HSBC believe that you owe them £25,000 in which case they have the "right of set off" to use these funds to repay a debt they believe you owe them. A second reason to withhold the money would be if they believed it to be a proceed of crime or other money laundering activity.

If neither of these are the case, it is probably a simple human error as I stated above and your funds will be returned to you as soon as they have sorted out the mess they have caused.