Obsolete oven warranty replacement

RS2OOO

Hi, 
Hope someone can help with a straight answer as to any rights I may have with regards to an oven warranty replacement.
When having new kitchen fitted last year (just before first lock down) we opted for 2 identical single integrated ovens stacked vertically as opposed to 1 large double oven.
1 of the ovens was faulty and has subsequently been written by the manufacturer under warranty with an offer of replacement of same value.
However both ovens are now obsolete so we cannot get a replacement that matches the non faulty oven, so will be left with 2 non matching ovens.
I assume this is just bad luck but thought it worth asking here if there is anything we can say or do that could enable both ovens to be replaced to avoid having non matching ovens?
Thanks in advance.

zoob

What's the make and model off the oven you have ? 

MattMattMattUK

You also have the option to sell the working oven and source a second oven which matches your replacement.

IvanOpinion

There have been a couple of similar posts to this recently on this board (although I think they related to matching fridge freezers).  I believe it took a bit of perseverance but eventually they got both replaced.

RS2OOO

zoob said:

What's the make and model off the oven you have ? 

Zanussi ZKK47902XK
It was advertised as a brand new model (to the UK market at least) when I ordered them yet discontinued within 3 or 4 months of delivery.

RS2OOO

IvanOpinion said:

There have been a couple of similar posts to this recently on this board (although I think they related to matching fridge freezers).  I believe it took a bit of perseverance but eventually they got both replaced.

I can obviously try going down that road, but need to approach it accordingly depending on where I stand legally. I would assume they have no obligation to replace both, although the very short production run of this model does have me suspecting there is a major design fault. Every component that could possibly cause the fault has been replaced but the fault still exists (microwave setting sets fire to things in under a minute and always at the exact same position).

IvanOpinion

RS2OOO said:

IvanOpinion said:

There have been a couple of similar posts to this recently on this board (although I think they related to matching fridge freezers).  I believe it took a bit of perseverance but eventually they got both replaced.

microwave setting sets fire to things in under a minute and always at the exact same position)

Wow, not good.  Could you become an evil mastermind and repurpose your oven as a death ray and try taking over the world?

Hope you get it sorted, but try pushing as hard as possible on the grounds it was a matching set both with the retailer (and possibly the manufacturer) to see if you can get any sort of additional goodwill gesture.

JGB1955

Zanussi ZKK47902XK Compact Multifunction microwave (buywiseappliances.co.uk)  Buywise seem to have one.

RS2OOO

JGB1955 said:

Zanussi ZKK47902XK Compact Multifunction microwave (buywiseappliances.co.uk)  Buywise seem to have one.

Yes I've seen it, I'm not actually sure if it really is in stock but regardless, it is the company contracted by the manufacturer to repair it under warranty who've said it's obsolete. They are coming round tomorrow so I've not yet pointed out to them that it may be in stock somewhere, just wanted to get some opinions here first so I better understand my position if they stick to their current stance that I'll have to choose a different model.

RS2OOO

IvanOpinion said:

RS2OOO said:

IvanOpinion said:

There have been a couple of similar posts to this recently on this board (although I think they related to matching fridge freezers).  I believe it took a bit of perseverance but eventually they got both replaced.

microwave setting sets fire to things in under a minute and always at the exact same position)

Wow, not good.  Could you become an evil mastermind and repurpose your oven as a death ray and try taking over the world?

Hope you get it sorted, but try pushing as hard as possible on the grounds it was a matching set both with the retailer (and possibly the manufacturer) to see if you can get any sort of additional goodwill gesture.

I've not actually had any contact with the retailer over this. I registered warranty on manufacturers website on delivery and all dealings so far have been with a manufacturer appointed repairer (who have been excellent throughout having now visited 4 times and been on time every time). It is their senior engineer who actually believes this is a design fault).

mobileron

Find a local repair company bet they will resolve the issue,or at least give you the correct answers.
I once had a rat get into my dishwasher, insurance company refused due to infestation and wouldnt pay,local engineer took 5 mins to fix a chewed plastic pipe.