Be very careful purchasing from the NewEgg UK store. They are essentially Grey imports

Mardon85

Spank said:

Just because it has UK prices doesn't make it a UK store, the returns policy refers to US & international. It even has a section on "Calif. Transparency in Supply Chains Act" this is on the "UK" site

I think the part that has got to me most is the fact they are implying I have no warranty full stop. If that is the case their good truly are grey import. I'll report back on that front once Gskill respond. 

Mardon85

[Deleted User] said:

Mardon85 said:

[Deleted User] said:

It's all in the returns policy on their website about the 30 days from invoice and no warranty on overseas orders so you might find it difficult to argue - it has always put me off using them.

I've often ended up at their website as the headline prices are cheaper but then when you add shipping from the US it usually matches UK prices anyway - can't imagine shipping on RAM still made it cheaper than buying from UK?

What is the fault with the RAM? - just wondering because you had it for 30 days, did it work ok then fail? Is it just one chip or two and have both failed etc? Just wondering if we can help you out from a different angle, maybe compatibility, firmware updates needed to accept the RAM etc, exact fault and full spec of RAM and machine would be useful?

My system other than the ram is overclocked and is relatively new. I'd been getting the odd crash and I just assumed it was the CPU as the RAM was running at XMP.
It was only last night when I couldn't play more than 10 mins of a game without a crash I put everything back to stock and it still happened.
I then downloaded OCCT and did a memory test which it failed horrifically. 

To be honest I probably should have read more about the returns but because the cost included vat and shipping I assumed it would work similar to Amazon. 
I logged and RMA with Gskill to see where that gets me direct with the manufacturer. 
I'm waiting on a call back from new egg because in all honesty the business model internationally speaking is not fit for purpose. 

Thanks, makes a lot more sense now. Given you are an overclocker I'm safe to assume you bought at least 2x RAM chips to run in dual channel mode, the chances of both being faulty is really remote. If both are failing I'm inclined to say it is a configuration issue rather than faulty RAM. You've posted on the techie forum rather than consumer rights and I've assumed you are not getting a refund / replacement so I've taken this as an opportunity to try to help in a technical way. I've been overclocking PC's since the 90's.

• Did previous RAM chips work ok or is this the only chips ever used in the system?
• Can you pin it down to one of the two chips? Run the tests with one of the other in the system to see if you can?
• If it happens with both, I'm really inclined statistically to say it is a config issue rather than faulty RAM

EDIT: Memtest x86 is an excellent tool to help pin things down.

I moved from z390 to Z490 due to the support of 2*16Gb RAM being much improved. I previously had 3200mhz CL14 Bdie which was perfectly stable. The new ram is 4000mhz CL16. I locked the dram voltage to XMP and the VCCIO/SA to 1.2v.
Good idea about identifying the dodgy stick as I'm sure that is the line of questions Gskill will go down. I'll check that in the morning. 

Thanks for your proactive input it's most appreciated.