Fonehouse - Incorrectly Sold Me A Sim Only Plan

snaeem155

I previously was with Vodafone (10 years) and had a 5G plan and as expected got a 5G signal.

I had network issues since November which they couldn't fix so I left to go with o2 which was a huge mistake as o2 were worse.

Realising Voda is the better option I decided to go back with them.

This is where Fonehouse come into play.

I ordered a 12GB 5G plan (clearly with 5G in the title and on all correspondence) and in the 2+ weeks I've been on said plan, I have never managed to get a 5G signal which I thought was odd.

So I contacted Vodafone who said my plan doesn't have 5G which Fonehouse are disputing saying it does and all Voda sims are 5G ready (this was repeatedly said and they don't grasp 5G ready doesn't mean you have 5G on your plan which I argued)

The plan is the Red 1GB with 11GB extra added on - This plan doesn't have 5G.

I'm a bit stumped as to what to do as I'm over the cancellation period and FH said they will investigate but I have little faith that they will given I have had to call them 8 times without a result as of yet.

Any advice?

pbartlett

Fonehouse are usually pretty good. I would write  quick letter of complaint to them:
Unit 5, The E-Centre, Easthampsted Road, Bracknell, Berkshire, RG12 1NF

Cisco001

Can I assume you have check with other vodafone sim and showing it has 5G signal with your phone?
 

chistery

The Vodafone 1GB Red plan doesn't come with 5G, but does the 11GB add-on count to take it over 5GB? I would assume not.

All our SIM only Red plans with 5GB of data or more offer 5G access

snaeem155

Cisco001 said:

Can I assume you have check with other vodafone sim and showing it has 5G signal with your phone?
 

Yes.

As expected after my 8th call, no one contacted me again.