Shell Broadband offer

[Deleted User]

There appears to be an issue with the current offer of Broadband for less than £15 a month.....today's email. The offer on MSE states that if you sign up through the link you get £100 credit to the bill which then over 12 months reduces the "normal" price of £22.99 a month down to just below £15. I my attempt to do this it appears that the £100 credit has already been applied to what should be a "normal" price of £30 a month, to make a monthly charge of £22.99
Can anyone confirm that this 2nd £100 off (to make the £15 a month deal)  is correct because no one at Shell seems to think it is?

BaZza81

Dex82 said:

There appears to be an issue with the current offer of Broadband for less than £15 a month.....today's email. The offer on MSE states that if you sign up through the link you get £100 credit to the bill which then over 12 months reduces the "normal" price of £22.99 a month down to just below £15. I my attempt to do this it appears that the £100 credit has already been applied to what should be a "normal" price of £30 a month, to make a monthly charge of £22.99
Can anyone confirm that this 2nd £100 off (to make the £15 a month deal)  is correct because no one at Shell seems to think it is?

Same having similar issues,
I get this when trying to sign up via MSE link 

£27.99 per month

£30.99 per month

Includes 3 months bill credit

hsmile1

I have also come across this when using Shell via MSE link on the 38Mb states £30.99 crossed out to £21.99 then "inclusive of £100 ". I've tried to raise it with MSE via a link to "Chris" but although I received an email this morning it had no content! I also noticed that the end date has been changed to  15/02/2021 . Something odd here. I emailed  Shell and their reply was to give my phone number and a time to be contacted by their sales team Nothing yet. I'm thinking this is not a good idea considering that also there are 45000 people transferring into Shell(Talk talk ) on 15/03/21 when the Post Office closes their broadband.

pallyman

hsmile1 said:

I have also come across this when using Shell via MSE link on the 38Mb states £30.99 crossed out to £21.99 then "inclusive of £100 ". I've tried to raise it with MSE via a link to "Chris" but although I received an email this morning it had no content! I also noticed that the end date has been changed to  15/02/2021 . Something odd here. I emailed  Shell and their reply was to give my phone number and a time to be contacted by their sales team Nothing yet. I'm thinking this is not a good idea considering that also there are 45000 people transferring into Shell(Talk talk ) on 15/03/21 when the Post Office closes their broadband.

The price you will pay is £21,99 with £100 credit added in around 90 days so evened out over 12 months this will be £14.66.

matttaylor

I've been trying for the last few days but all I get is

We're sorry

Unfortunately your request cannot be processed at this time.

Horacestocks

Thanks for the information.

PC2016

We signed up in December to shell, joined via MSE link (email to confirm) we have just noticed our payment is £24 down from £30 with credit applied, our offer should have been £15.xx per month equiv after £75.00 bill credit - MSE my trust is weakened - Buyer be aware of similar deals.

james_smitha

And the fact that Shell throttle the service. I used to get 9 meg from Sky but Shell fail to explain why via the exact same line they can't manage more than half that