Virgin media’s arrogance in the London area

mrsmartmoney

Hi All,

Can I have some advice please. For the past 2 weeks it transpires that Virgin Media have been doing engineering works in the daytime in London (I am in the sw18 area) that basically makes the broadband unusable between 9-6pm, especially for online zoom calls or Netflix etc)

finally after wasting hours on various calls going to their sub continent appalling call centre, I am told this is planned works going onto 10 February. 

The arrogance of doing this and not telling your customers is beyond. I guess they will claim it’s intermittent interruption so not pay any compensation either ? 

Do I have to just put up with this and still pay my bill or are there other options ? (Even leaving won’t solve my issue before it’s finished now)

Zellah

How do you know it’s not general congestion- which VM is well known for - which is affecting your service?  Regardless of the cause, then leaving VM is your only real option and moving onto a xDSL or FTTP service. 

Neil_Jones

If you don't pay for business internet then you don't get any compensation or priority.  Simple as, unfortunately.

Virgin do not guarantee service availability/quality on domestic packages.  Also depending on the maintenance required (upgrades, replacements, whatever) may not be practical to do them off-peak.

mrsmartmoney

Zellah said:

How do you know it’s not general congestion- which VM is well known for - which is affecting your service?  Regardless of the cause, then leaving VM is your only real option and moving onto a xDSL or FTTP service. 

I was told it was part of engineering works yesterday and its strange that it only started happening 2 weeks ago (everyone has been home schooling and working for a while now)

I think your correct on leaving  being the only option ... 

JJ_Egan

Leaving will take longer than the 7 days to 10th Feb.Plus you would need to check how much speed you may get via non VM network .If you are in contract with VM that will require paying off .