Poorly made coat

kasu

I purchased a coat through a boutique online clothing company. After 2 weeks wear, it’s worn really badly, the liner has bobbled extensively, the stitching has ripped and the pocket has come apart. I have sent photos to the seller advising it is faulty and of poor quality and I’d like a replacement or refund. After 4 emails back and forth, including me quoting my consumer rights, they are standing firm that they will not refund as I have removed the tags (which clearly I would if i was wearing it) and can not offer a replacement as it is out of stock. I don’t want vouchers and have told them so, as I wanted a coat and if they are unable to replace like for like I’d like a refund so I can source one elsewhere. They just keep responding saying I removed the tags therefore they won’t refund. 

What do you suggest as I don’t believe this is fair or correct. Having already quoted consumer rights 2015 I’m a little unsure what my next step should be. 
Thanks in advance 

Ectophile

Talk to your bank about a chargeback on your credit or debit card.

theonlywayisup

How much was the coat, how did you pay, where is the company based?

kasu

Paid by debit card, it was £80 to a UK company. So can’t go to bank I don’t think 

JJ_Egan

Are you sure its an UK company not a UK web site  >>Name them .

kasu

It definitely is, myglamstyle 

photome

What made you shop with them?  the only contact is email. no phone number , thats always a warning sign for me.

have you tried social media?  although there are  some posts on facebook about customer services being non existent

davidmcn

photome said:

What made you shop with them?  the only contact is email. no phone number

No, they have a return address here: https://www.myglamstyle.com/pages/shipping-returns
which is also their registered office: https://find-and-update.company-information.service.gov.uk/company/12029300

photome

davidmcn said:

photome said:

What made you shop with them?  the only contact is email. no phone number

No, they have a return address here: https://www.myglamstyle.com/pages/shipping-returns
which is also their registered office: https://find-and-update.company-information.service.gov.uk/company/12029300

My main point was no phone number 

davidmcn

photome said:

davidmcn said:

photome said:

What made you shop with them?  the only contact is email. no phone number

No, they have a return address here: https://www.myglamstyle.com/pages/shipping-returns
which is also their registered office: https://find-and-update.company-information.service.gov.uk/company/12029300

My main point was no phone number 

A few seconds on Google and you've got the owner's LinkedIn page which has their phone number: https://www.linkedin.com/in/charlottecooperpb/

Spank

That's not the website though.