Help please. Locked out of my mobile phone!!!! 31 January 2021 at 11:08PM edited 31 January 2021 at 11:09PM in Techie Stuff 13 replies 392 views

Magenta

Hi everyone, 
I have a Honor 7s mobile phone (Huawei) bought last April (2020), it was running really really slowly yesterday and then just froze. I held the power button down to enable me to turn it off. When I turned it back on I found that it was locked . I tried everything but all to no avail. I am locked out.
I would be really grateful for any help.
Thank you 

wongataa

How is the phone locked now you have managed to restart it?

Jon_01

You need to define locked?  What massage are you getting?  Even better post a screen pic of what you're seeing.

Jenni_D

Do you have anything on there that you absolutely need to try and recover? If not then you could consider doing a factory reset and then set it up again.

https://www.devicesfaq.com/en/reset/huawei-honor-7s

Magenta

Jenni_D said:

Do you have anything on there that you absolutely need to try and recover? If not then you could consider doing a factory reset and then set it up again.

https://www.devicesfaq.com/en/reset/huawei-honor-7s

Hi Jenni,
Would I have to do this via the phone that is locked? I can't get into my phone at all

Jenni_D

The process involves turning off the phone (long press on power button) then pressing the power button and a volume button to restart the phone into a recovery menu. Apologies but the previous link didn't contain what I thought it did - here's a better link:

https://www.hardreset.info/devices/huawei/huawei-honor-7s/recovery-mode/

You want to choose the Wipe data/Factory reset option.

George_Michael

Are you sure that the phone itself is locked (Something that a factory reset will fix) and it's not the SIM card that is locked?
On my phone, (Samsung), when you turn the phone off and on again, I have to unlock the SIM before I even get to the phone unlock screen.
As Jon_01 mentioned, you need to post exactly what the screen is asking for.

forgotmyname

Had to sort a phone where a dodgy app put a locked screen on the phone. The phone was not locked it was just

a screensaver that kicked in before the phone fully loaded.  Safe mode and remove the dodgy app thats doing

something similar or preventing the phone starting properly.

Magenta

Jenni_D said:

The process involves turning off the phone (long press on power button) then pressing the power button and a volume button to restart the phone into a recovery menu. Apologies but the previous link didn't contain what I thought it did - here's a better link:

https://www.hardreset.info/devices/huawei/huawei-honor-7s/recovery-mode/

You want to choose the Wipe data/Factory reset option.

Hi Jenni, thanks for the second link x I was struggling with the previous one. As you have probably guessed I am not computer savvy. LOL 

J_B

You've been asked a few times - how exactly is it locked?

What does it say on the screen?

What actually happens?

Magenta

Many many thanks to Jenni and to everyone who replied. Thanks Jenni, your links were great, I couldn't have done it without you