Win 10 - internet connection problems started

[Deleted User]

The two highlighted ones are different MAC addresses, I presume the 04:d3... is the laptop in question, all the other entries are from different devices. The most recent entry is not just a different MAC but also to a different network adapter ath10 rather than ath00 - presumably they correspond to the 2 and 5 ghz wifi.

Something else might be amiss though, the 9c:fc device doesn't seem to be able to maintain a connection, just wondering whether your wifi router is mis-configured. Would be interested in knowing what the 9c:fc device is and your model of wifi router?

EDIT: Just done some reading up online, guessing Plus Net or BT router from the format of the log entries. A lot of people have these disconnect problems in the log, some say a firmware update sorted it out, others said it needed a factory reset and some said the router is just junk and get a proper one! 

Either way does make me wonder whether the router rather than the laptop is the source of your woes?

JohnB47

Thanks for that. Sorry for the confusion - the 9c:fc device is acutally a new Asus laptop we installed yesterday. The 'problem' laptop is the 78:0c one. Seems like the Asus was having trouble last night, when we thought it was in sleep mode. Actually I see that one of our smart plugs the 50:c7 one was also doing something odd in the night (connected to a lamp, switched off).
The router is a Plusnet one - I can't see any model ID other than "Plusnet Hub One" fitted at least 4 years ago. This problem didn't exist until around 3 or 4 weeks ago. It'll be interesting if we get the same problem with the new Asus laptop. I wonder how I could get a firmware update for the Hub - if one exists. I'll search for that. Whe I've had the problem of not being able to connect, I just reset it. Wonder if I should find out how to factory reset? Thanks again.

Jenni_D

If it's an older hub then it might be on its way out ... e.g. failing PSU capacitors.

ReecesWaffle

My plusnet hub was shocking too. Getting another router resolved my issue.