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British Gas took over my Ebico electricity account - my credit balance is missing
My final Ebico bill shows £92.02 of my credit balance transferred "British Gas Migration Reconciliation - DD - 11 Nov 2020". BG says it is waiting on the Administrator. The transfer was over 2 months ago. Is anyone else in this situation of waiting for their credit balance to appear? What is going on?
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I never got a final bill - however I owed them money so I am not chasing the issue - this is the advantage of paying by variable direct debit & only paying for what you owe in arrears2
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Took BG three attempts to get mine ( RHood) rightAny posts on here are for information and discussion purposes only and shouldn't be seen as (financial) advice.2
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soundgeek said:My final Ebico bill shows £92.02 of my credit balance transferred "British Gas Migration Reconciliation - DD - 11 Nov 2020". BG says it is waiting on the Administrator. The transfer was over 2 months ago. Is anyone else in this situation of waiting for their credit balance to appear? What is going on?
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Have you had your first bill yet from British Gas? That was when the credit appeared on my bill but mine was nowhere near as high as yours.0
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[Deleted User] said:soundgeek said:My final Ebico bill shows £92.02 of my credit balance transferred "British Gas Migration Reconciliation - DD - 11 Nov 2020". BG says it is waiting on the Administrator. The transfer was over 2 months ago. Is anyone else in this situation of waiting for their credit balance to appear? What is going on?The clean-up team at Ebico sent me a screenshot of their transfer to "British Gas migration reconcilliation DD", so this record, at least, looks good.I've decided to suspend my D/D with BG until my balance is sorted out & I have told them why via resolver.co.uk.0
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Optimist2020 said:Have you had your first bill yet from British Gas? That was when the credit appeared on my bill but mine was nowhere near as high as yours.Yes I have had a first bill. It doesn't show my credit balance.0
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I pursued the complaint via Resolver.co.uk. Eventually BG sent me a cheque for the missing balance.
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just had a big debit balance added to my BG account which I assume is BG collecting money they think is owed on behalf of Ebico which stinks to be honest - cant see how it can be legal for that to happen
Not only that the debit is way too much by over £200 - I have had to manually calculate what i really owe as ebico never sent a final bill0 -
Inigo_Montoya said:just had a big debit balance added to my BG account which I assume is BG collecting money they think is owed on behalf of Ebico which stinks to be honest - cant see how it can be legal for that to happen
Not only that the debit is way too much by over £200 - I have had to manually calculate what i really owe as ebico never sent a final bill
Job done....until this evening when an e-mail from BG informed me that they'd be collecting £642 that I "owed" Ebico. Not happy is putting it mildly, not least as Ebico was supposedly a budget provider for low users. From reviews online I'm far from the only person but my supposed debt seems the highest I can find so far. Incidentally BG's website queried my meter readings as they're so low,that's because i'm rarely at home and use very little,which is exactly what I told the guy when I queried my final bill,at that time he had access to my Ebico records so could see I wasn't making it up.1 -
dave8204 said:Inigo_Montoya said:just had a big debit balance added to my BG account which I assume is BG collecting money they think is owed on behalf of Ebico which stinks to be honest - cant see how it can be legal for that to happen
Not only that the debit is way too much by over £200 - I have had to manually calculate what i really owe as ebico never sent a final bill
Job done....until this evening when an e-mail from BG informed me that they'd be collecting £642 that I "owed" Ebico. Not happy is putting it mildly, not least as Ebico was supposedly a budget provider for low users. From reviews online I'm far from the only person but my supposed debt seems the highest I can find so far. Incidentally BG's website queried my meter readings as they're so low,that's because i'm rarely at home and use very little,which is exactly what I told the guy when I queried my final bill,at that time he had access to my Ebico records so could see I wasn't making it up.
1) tried contacting by phone - completely useless, didnt get anywhere
2) tried web chat - the guy seemed fairly competant & promised a reply by email this evening which has not materialised - asked quite a few times to open a complaint but kep fobbing me off saying it wasnt necessary
3) opened up a resolver complaint which was the easiest way to detail the quite complicated issue
I may have to write a physical letter if I can't get things sorted out any other way
Quite a threads on this forums about ways to get redress
I suspect lots of people have got the email you mentioned, ,myself included, so BG are going to get a flood of complaints1
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