I'm an idiot - two separate charges

GC41

Apologies - I missed that. This is the bit I was referring to, and it made me think I'd missed the stage in this process where complaining to the retail centre management would be appropriate. Keep me right, please - is there a rough template I could use? Apologies if it's in the sticky thread and I've missed it. I also see some chat about sending bank statements from the date in question as proof of the purchases you made (if you don't have a paper receipt), is this a good idea or does it implicate me further? I won't mention who was driving. 

Le_Kirk

GC41 said:

Yeah, I did read that @Le_Kirk but it says to complain to the retailer 'very quickly' and clearly that window has closed. And as I said, my question is based on the fact that I have two charges for the same place. Constructive advice would be welcome but I already feel like an idiot (as my post clearly states) so anything other than constructive really isn't helpful. 

There is no time limit on complaining to the retailer, particularly if you compose a well crafted letter explaining how angry you feel at being driven away from [name_of_store] and if every shopping trip comes with a £100 surcharge, neither, you, your family, nor your friends can afford to shop at [name_of_store] ever again.

fisherjim

But what ever you do don't think you are dealing with cuddly parking attendants or a company that has a reasonable customer care program like John Lewis.

These are all the same bottom feeding scumbags that will try any twisted trick in the book to get their ill gotten gains.

Don't go off piste with this or they will use any loophole to trap you.

GC41

Thanks @Le_Kirk @fisherjim, I'll put together an email and send it to them. Hopefully they'll revoke it and even if they don't, hopefully it'll die out. If I'm this worried about a debt recovery letter, imagine what I'd be like with the threat of a court appearance?! You guys would have to block me! 🙈 😂 

Le_Kirk

GC41 said:

Thanks @Le_Kirk @fisherjim, I'll put together an email and send it to them. Hopefully they'll revoke it and even if they don't, hopefully it'll die out. If I'm this worried about a debt recovery letter, imagine what I'd be like with the threat of a court appearance?! You guys would have to block me! 🙈 😂 

No, we are here to support.

Redx

There is a successful complaints sticky thread near the top of the forum , use it for letter writing inspiration

Use the royal WE in the letter , WE visited your store , WE received a PCN , WE are extremely upset

Also tell them they do not have the legal right or your permission to pass your complaint to the parking company but must deal with it themselves

GC41

Thanks @Le_Kirk. Just one more question. When I write to them, should I give some explanation for not having bought a ticket (eg first time, flying visit to collect essentials and medicine, second time - another customer suggested the machine wasn't working) or should I avoid any mention of not buying a ticket and focus on the disproportionate nature of the 'fine'? 

Umkomaas

Make no admission of any potential culpability. 

GC41

Thanks @Redx, that's good advice. This is the stuff I need to know 👍

Redx

Nobody should be admitting anything at all !! It's called no comment in police interviews

The onus is on the claimant to prove their case against a defendant

the first legal hurdle is Keeper liability , none in Scotland

The second is signage , generally poor , inadequate and confusing

The third is culpability , whose fault was it ? An occupant of the vehicle who did or didn't pay , tried to pay but couldn't , frustration of contract due to a faulty machine ?? 

The Fourth is , is it the correct defendant sitting in the dock ? The defendant could be a passenger and was not the driver on the day !!

The claimant must pass those tests and more , do not assist the claimant in any way , because it's been known that letters and emails become shared data

Think about it !!