Ryanair Advice Required Please - Should I bother pursuing this???

knitwearmodel

jon81uk said:

Did your Dad have travel insurance?

My mum tells me the one with the bank had just run out, in the current climate, they had not purchased the insurance for this tri yet. So I guess that's a dead end regarding that avenue!! Thanks Jon

jon81uk

knitwearmodel said:

jon81uk said:

Did your Dad have travel insurance?

My mum tells me the one with the bank had just run out, in the current climate, they had not purchased the insurance for this tri yet. So I guess that's a dead end regarding that avenue!! Thanks Jon

Then unfortunately I don't think there is much you can do. Not being able to fly due to a pandemic or illness would be a travel insurance issue.

RyanAir generally only sell non-refundable flights, so unless they paid extra for a more flexible fare you won't be entitled to a refund if the flight took off.

macman

It wouldn't cover you for disinclination to travel anyway.

eskbanker

macman said:

It wouldn't cover you for disinclination to travel anyway.

But many policies provide cover in the event of cancellation due to FCO guidance advising against non-essential travel to the destination, which OP suggests would have been the case here ("Government guidance was NOT to travel").

Inchworm

Yes you should pursue your claim!  Please be aware that you do not know any of the people responding on this forum - they may well have a vested interest in discouraging people from pursuing claims with Ryanair.  My family of 4 were booked to fly to Crete return in July 2020.  My husband was advised to shield due to having leukemia.  I posted a similar query and had similar responses - claim on travel insurance, Ryanair are not responsible for government guidance rather than law etc.  It turns out that this is all wrong.  I pursued a small claim through the Irish Court using the European Small Claims process.  Ryanair's lawyer originally contacted us and offered us a full refund with vouchers - but we turned this down as my husband was not likely to be able to travel safely in the near future due to ongoing concerns about Covid.  The court case was very delayed due to the pandemic.  I contacted the court periodically to ask when the case would be heard and I was repeatedly told it was 'just about to go to court', but unfortunately this never actually happened.  About 1 month ago I decided to ask the court about their complaints process.  Within a week the case was passed to a manager and a court date was set.  Ryanair agreed to a full cash refund the day before it was due to go to court.  This says to me that they knew all along that legally they should refund the money.  It took about 20 working days for the money to come through, but today we have received every penny owed to us.  My advice - keep calm, pursue the claim legally, keep written records of all correspondence/ telephone conversations etc, keep politely pushing the claim forwards, ask about the complaints process if you don't get anywhere and do not be put off by anyone delaying the process or saying you don't have a claim.  It's your money - you have a legal right to it - and they know it!

jon81uk

Inchworm said:

Yes you should pursue your claim!  Please be aware that you do not know any of the people responding on this forum - they may well have a vested interest in discouraging people from pursuing claims with Ryanair.  My family of 4 were booked to fly to Crete return in July 2020.  My husband was advised to shield due to having leukemia.  I posted a similar query and had similar responses - claim on travel insurance, Ryanair are not responsible for government guidance rather than law etc.  It turns out that this is all wrong.  I pursued a small claim through the Irish Court using the European Small Claims process.  Ryanair's lawyer originally contacted us and offered us a full refund with vouchers - but we turned this down as my husband was not likely to be able to travel safely in the near future due to ongoing concerns about Covid.  The court case was very delayed due to the pandemic.  I contacted the court periodically to ask when the case would be heard and I was repeatedly told it was 'just about to go to court', but unfortunately this never actually happened.  About 1 month ago I decided to ask the court about their complaints process.  Within a week the case was passed to a manager and a court date was set.  Ryanair agreed to a full cash refund the day before it was due to go to court.  This says to me that they knew all along that legally they should refund the money.  It took about 20 working days for the money to come through, but today we have received every penny owed to us.  My advice - keep calm, pursue the claim legally, keep written records of all correspondence/ telephone conversations etc, keep politely pushing the claim forwards, ask about the complaints process if you don't get anywhere and do not be put off by anyone delaying the process or saying you don't have a claim.  It's your money - you have a legal right to it - and they know it!

What legal right do you have to a refund?
If the flight happened but you didn't travel RyanAir still operated a flight and it is a travel insurance issue.
What right were you pursuing to get the refund? Was the flight cancelled by Ryanair?

In the OPs case on this thread the flight went ahead, so they had no right to a refund.

GingerTim

Inchworm said:

 Please be aware that you do not know any of the people responding on this forum - they may well have a vested interest in discouraging people from pursuing claims with Ryanair.  

That's quite an accusation. I'm sure you are able to substantiate it.

Pollycat

jon81uk has made some good points.

GingerTim said:

Inchworm said:

 Please be aware that you do not know any of the people responding on this forum - they may well have a vested interest in discouraging people from pursuing claims with Ryanair.  

That's quite an accusation. I'm sure you are able to substantiate it.

That old chestnut "you're not agreeing with me so you must work for x company".
If I were paid by every company I've been accused of working for over the years on internet forums, I'd be a billionaire.

It may be worth noting that Inchworm has necroposted.

This thread was started almost 15 months ago and the OP has not logged on since 1/2/2021.

mattyprice4004

Inchworm said:

Yes you should pursue your claim!  Please be aware that you do not know any of the people responding on this forum - they may well have a vested interest in discouraging people from pursuing claims with Ryanair.  My family of 4 were booked to fly to Crete return in July 2020.  My husband was advised to shield due to having leukemia.  I posted a similar query and had similar responses - claim on travel insurance, Ryanair are not responsible for government guidance rather than law etc.  It turns out that this is all wrong.  I pursued a small claim through the Irish Court using the European Small Claims process.  Ryanair's lawyer originally contacted us and offered us a full refund with vouchers - but we turned this down as my husband was not likely to be able to travel safely in the near future due to ongoing concerns about Covid.  The court case was very delayed due to the pandemic.  I contacted the court periodically to ask when the case would be heard and I was repeatedly told it was 'just about to go to court', but unfortunately this never actually happened.  About 1 month ago I decided to ask the court about their complaints process.  Within a week the case was passed to a manager and a court date was set.  Ryanair agreed to a full cash refund the day before it was due to go to court.  This says to me that they knew all along that legally they should refund the money.  It took about 20 working days for the money to come through, but today we have received every penny owed to us.  My advice - keep calm, pursue the claim legally, keep written records of all correspondence/ telephone conversations etc, keep politely pushing the claim forwards, ask about the complaints process if you don't get anywhere and do not be put off by anyone delaying the process or saying you don't have a claim.  It's your money - you have a legal right to it - and they know it!

Completely incorrect from top to bottom. 

Why do people post stuff like this? It’s clearly fabrication and helps no one. 

eskbanker

mattyprice4004 said:

Completely incorrect from top to bottom. 

Why do people post stuff like this? It’s clearly fabrication and helps no one. 

To be fair, they've omitted an important aspect of their claim from this recent retelling - according to the original 2020 version, they were specifically invoking Ryanair's terms about cancellation on medical grounds, which is potentially similar to OP's situation, rather than all the more generic threads about seeking refunds solely on the basis of government guidance, etc:

https://forums.moneysavingexpert.com/discussion/comment/77529657/#Comment_77529657