Green Network Energy is ceasing to trade

Neil_Jones

gazknights said:

I'm due to switch to GNE on 2nd Feb should I contact British Gas who I'm switching from and get them to cancel it?

You're too far gone now unfortunately.

Let it complete and then it'll transfer to SOLR, whoever that may be.  You can switch again after that.

bagand96

BigBlueSky said:

DerwentMailman said:

BigBlueSky said:

Does anyone know how long the process normally takes from announcing that these are ceasing to trade to being over to the new provider ?

I'm wanting to move away ASAP but obviously now is not the time to do it.

With the YE to SP SOLR process it took 3 days before Ofgem notified us who was their appointed SOLR.

That doesn't sound too bad.  Does that mean in that situation people could then sign up to a new provider at that point ?

The Ofgem advice is not to switch until the SoLR has taken over your supply.

In the Yorkshire Energy thread some people started a switch immediately, before Scottish Power had been announced as SoLR.  Those switches seemed to go through OK initially, however some found that SP later tried to gain their supplies.  So you can end up with a double switch problem that can be a hassle to resolve.

Most on the YE thread seemed to wait until Scottish Power had taken the supply, and the national Electricity and Gas databases listed SP as our supplier.  This took around 3-4 weeks.  Once the SoLR is listed as your supplier on those databases, you can start a new switch and shouldn't get a double switch problem.  Just to note, at this point SP hadn't set up online accounts yet, and for many still haven't done this properly, but it doesn't stop a switch away - the databases are the thing to watch.

Obviously it depends on who the SoLR is, the timetable could be somewhat different.  GNE have 360,000 customers according to Ofgem, which is significantly more than YE's 74,000.  SoLR switches do not seem to be as fast or as smooth as a "regular" switch.

UnclaimedEnergy

It all depends on the data and how much effort the supplier puts in to streamlining the process. Best bet will be Octopus who are willing to develop new 'tech' to help speed up the process and solve issues (based on their podcasts).

But with 360k domestic customers, this is the biggest supplier to go bust so far, so don't expect everything to happen overnight.

gazknights

Neil_Jones said:

gazknights said:

I'm due to switch to GNE on 2nd Feb should I contact British Gas who I'm switching from and get them to cancel it?

You're too far gone now unfortunately.

Let it complete and then it'll transfer to SOLR, whoever that may be.  You can switch again after that.

Thanks Neil.
I swear I'm the kiss of death on these smaller suppliers. Went to economy energy in 2017, they went bust so got automatically moved to ovo, then at some point switched to our power and they went bust too! 

[Deleted User]

My only advice to GNE customers is to ensure that you have download all bills NOW, have downloaded all meter readings visible on your account NOW and take photos of your meter details and reads submitted to your new supplier whenever they make contact. 

Phones4Chris

Neil_Jones said:

gazknights said:

I'm due to switch to GNE on 2nd Feb should I contact British Gas who I'm switching from and get them to cancel it?

You're too far gone now unfortunately.

Let it complete and then it'll transfer to SOLR, whoever that may be.  You can switch again after that.

Sorry Neil, I know you have good knowledge, but that requires an explanation. Personally I would get onto BG and ASK THEM if they can block it! There's nothing to lose by doing that @gazknights !

Phones4Chris

bagand96 said:

BigBlueSky said:

DerwentMailman said:

BigBlueSky said:

Does anyone know how long the process normally takes from announcing that these are ceasing to trade to being over to the new provider ?

I'm wanting to move away ASAP but obviously now is not the time to do it.

With the YE to SP SOLR process it took 3 days before Ofgem notified us who was their appointed SOLR.

That doesn't sound too bad.  Does that mean in that situation people could then sign up to a new provider at that point ?

The Ofgem advice is not to switch until the SoLR has taken over your supply.

In the Yorkshire Energy thread some people started a switch immediately, before Scottish Power had been announced as SoLR.  Those switches seemed to go through OK initially, however some found that SP later tried to gain their supplies.  So you can end up with a double switch problem that can be a hassle to resolve.
...........................

The easiest way to avoid the hassle of a double switch is to request your new supplier to put a note on your account to block any switch (back) to any supplier you choose including the previous one!

greyteam1959

The way things are going we will be left with the big six.

Super_Stomper

A quick comparison on the Citizens Advice website for dual fuel shows the cheapest increase of £46 pa for my area is E-on with Neo a close 2nd (but at a variable rate).. Shell Energy would be an increase of £67 & Scottish Power isn't even on the list!!

luckwudaveit

Neil_Jones said:

gazknights said:

I'm due to switch to GNE on 2nd Feb should I contact British Gas who I'm switching from and get them to cancel it?

You're too far gone now unfortunately.

Let it complete and then it'll transfer to SOLR, whoever that may be.  You can switch again after that.

 My cooling off period finishes tomorrow (28th). Surely I should be able to cancel by speaking to my existing supplier? It seems unfair that I can't contact GNE to pull out.