Unfulfilled orders and liquidation?

Frank99

I have been waiting for some items totaling £30 to arrive from a company in Jersey which i have ordered from many times before however, i have received an email which i first thought was fake inviting me to a zoom meeting as a creditor/customer of this company.
After googling some information is seem to be in regard to my order where they took my £30 without fulfilling the order, i thought the delay was covid but obviously not.
I can't get in touch with the actual company and I'm waiting for a response from Grant Thornton the company that have taken control of liquidation.
Not sure if to go to my credit card company or if i even have to attend this meeting as just a small customer, any advice please!

Sandtree

Would be easier to go to your card company and do a chargeback for non-receipt of goods.

Did the email state that the company was insolvent/in administration? You can also have a solvent liquidation but you'd have expected them to have fulfilled order first before starting a solvent liquidation. As an unsecured debtor to an insolvent company you'd expect to get a small percentage of the debt back from the administrators if anything at all. 

Frank99

Sandtree said:

Would be easier to go to your card company and do a chargeback for non-receipt of goods.

Did the email state that the company was insolvent/in administration? You can also have a solvent liquidation but you'd have expected them to have fulfilled order first before starting a solvent liquidation. As an unsecured debtor to an insolvent company you'd expect to get a small percentage of the debt back from the administrators if anything at all. 

Hi, it said the company is Winding Up and Grant Thornton is assisting in this process, it goes on to say "As part of the legal process for the Company to enter liquidation, a meeting of the creditors must be held for which all known or potential creditors must be given notice. We understand you may be a customer of the Company with an unfulfilled order and as such may be a creditor of the Company".
I do think it a hassle to have attend this meeting to ask for my money back.

davidmcn

Frank99 said:

Sandtree said:

Would be easier to go to your card company and do a chargeback for non-receipt of goods.

Did the email state that the company was insolvent/in administration? You can also have a solvent liquidation but you'd have expected them to have fulfilled order first before starting a solvent liquidation. As an unsecured debtor to an insolvent company you'd expect to get a small percentage of the debt back from the administrators if anything at all. 

I do think it a hassle to have attend this meeting to ask for my money back.

There is no need for creditors to attend meetings, and wouldn't be normal for a creditor to attend unless they were owed a serious amount of money.

Frank99

davidmcn said:

Frank99 said:

Sandtree said:

Would be easier to go to your card company and do a chargeback for non-receipt of goods.

Did the email state that the company was insolvent/in administration? You can also have a solvent liquidation but you'd have expected them to have fulfilled order first before starting a solvent liquidation. As an unsecured debtor to an insolvent company you'd expect to get a small percentage of the debt back from the administrators if anything at all. 

I do think it a hassle to have attend this meeting to ask for my money back.

There is no need for creditors to attend meetings, and wouldn't be normal for a creditor to attend unless they were owed a serious amount of money.

That is what i had hoped for the sake of £30, my credit card company has told me to mediate with the administrators over the phone but so far I'm struggling to get them to answer the telephone.

Sandtree

Frank99 said:

That is what i had hoped for the sake of £30, my credit card company has told me to mediate with the administrators over the phone but so far I'm struggling to get them to answer the telephone.

Instruct your card issuer to either do a chargeback and put in a complaint if they refuse to do so

Assuming its an insolvent liquidation its unlikely you'd get the full £30 back 

Frank99

My order was using a credit card on my paypal account which makes this even more complicated, the company are yet to respond to my queries. 

Sandtree

Then log a PayPal dispute rather than chargeback

Frank99

Sandtree said:

Then log a PayPal dispute rather than chargeback

Sandtree said:

Then log a PayPal dispute rather than chargeback

Not sure how to do it because when you raise a dispute it takes you to the Paypal transaction history but the transaction is not listed. I think they only list transactions using Paypal funds, the only place i can view this purchase is on my credit card statement.

Sandtree

There are two ways to use PayPal, you can use the account type function where you log in and select your card from the stored cards and then pay the other party. If you do it this way, even paying my card rather than funds, it will show in your transaction history... if you expand it then it will actually show two movements, one from your credit card to your PayPal account and then a second from your PayPal to the merchant like the below (mine may look a little different as I'm set up as a business)



If you do this you then use the Resolution Centre to report the problem and action a case.

Alternatively PayPal can be used like a normal merchant services when you enter your card details on a payment screen without logging into your account. In these cases the payment wont show in your transaction history, it isnt linked to your account and you cannot use the resolution centre but you can do a chargeback instead as the money never went via your paypal account

Frank99

Sandtree said:

There are two ways to use PayPal, you can use the account type function where you log in and select your card from the stored cards and then pay the other party. If you do it this way, even paying my card rather than funds, it will show in your transaction history... if you expand it then it will actually show two movements, one from your credit card to your PayPal account and then a second from your PayPal to the merchant like the below (mine may look a little different as I'm set up as a business)



If you do this you then use the Resolution Centre to report the problem and action a case.

Alternatively PayPal can be used like a normal merchant services when you enter your card details on a payment screen without logging into your account. In these cases the payment wont show in your transaction history, it isnt linked to your account and you cannot use the resolution centre but you can do a chargeback instead as the money never went via your paypal account

Thanks for this Information, i think mine was the later so credit card chargeback might be my best option, i am going to learn from this and make sure in future where Paypal is used that i log-in for the full benefits if things go wrong.