Bad customer experience when purchasing a desk - ask for compensation?

davidmcn

In that case it sounds like the problem was down to your premature disassembly of the old desk.

dreamvendour

davidmcn said:

In that case it sounds like the problem was down to your premature disassembly of the old desk.

What if you don't have space to have two desks? would you say the same if the bed company brought only the bed base and said the mattress is coming up shortly? I think you either bring the whole product or you don't bring anything at all. 

jon81uk

dreamvendour said:

davidmcn said:

In that case it sounds like the problem was down to your premature disassembly of the old desk.

What if you don't have space to have two desks? would you say the same if the bed company brought only the bed base and said the mattress is coming up shortly? I think you either bring the whole product or you don't bring anything at all. 

I would still check that I got a mattress and a bed frame before disposing of the old mattress.

davidmcn

dreamvendour said:

davidmcn said:

In that case it sounds like the problem was down to your premature disassembly of the old desk.

What if you don't have space to have two desks? would you say the same if the bed company brought only the bed base and said the mattress is coming up shortly? 

Frankly, yes, I wouldn't be disposing of the old item before I've received all of the new one (and checked nothing's broken etc).

steampowered

Fundamentally, this company delivered the full desk in about two weeks.

Was 2 weeks within the timescales indicated on their website? If so, I don't think you have much grounds for a complaint.

I don't think the fact that the desk came in 2 bits is a valid reason for complaint. I don't see how you can blame them for throwing away your old desk, without assembling the new one.

dreamvendour

steampowered said:

Fundamentally, this company delivered the full desk in about two weeks.

Was 2 weeks within the timescales indicated on their website? If so, I don't think you have much grounds for a complaint.

I don't think the fact that the desk came in 2 bits is a valid reason for complaint. I don't see how you can blame them for throwing away your old desk, without assembling the new one.

It was either 3 working days or 7 working days. The website didn’t state that the desk will be arriving in two parts over a period of a couple of weeks. The last two parts still haven’t arrived and there is no guarantee on when they will arrive.

mattyprice4004

dreamvendour said:

Aylesbury_Duck said:

davidmcn said:

I can't see how a bit of faff about delivery would equate to half the cost of the product.

This.  Don't be greedy.  I'd have thought something like £50 off, perhaps even £70 (10%) would be a reasonable outcome and reflective of the minor inconvenience you've encountered.

What business is your employer in?  Do you give out half price refunds when you make mistakes?

This is a good suggestion thanks! Some businesses give 100% refunds when they make mistakes   I

Those businesses won’t be around for very long if they’re giving out £700 desks in return for a bit of minor inconvenience!