Changing Broadband providers when you have CCTV

donnyjohn

I have switched broadband twice in the last 2 years & both times have lost wi-fi to the CCTV on my iPhone & iPad. Both times I have had to have CCTV engineers to re-connect & they tell me that I am unable to do it myself. This means that the cost of the engineer has to be weighed up against the proposed saving of switching to see if it is worth it. Can anyone help?.  .

Chino

donnyjohn said:

Can anyone help?.  .

You can help yourself by ensuring that, on receiving the router from your new ISP, you change the SSID and Wi-Fi password to the same as those on your previous router.

matelodave

You also need to set up Port Forwarding on the router so you need to understand how to configure the router.

Depending on which provider you choose you may be able to use the existing router by just changing the ISP login and password which would avoid any faffing around. It's usually difficult with SKY as they wont give you the log-in info

Neil_Jones

donnyjohn said:

I have switched broadband twice in the last 2 years & both times have lost wi-fi to the CCTV on my iPhone & iPad. Both times I have had to have CCTV engineers to re-connect & they tell me that I am unable to do it myself. This means that the cost of the engineer has to be weighed up against the proposed saving of switching to see if it is worth it. Can anyone help?.  .

How much are you paying for these "engineers"?  It will almost certainly be a case of changing about three settings (port forwarding, wifi, maybe IP address on the camera box) and maybe reconnecting the devices.  15 minutes tops.  It's not a CCTV "issue", it's an IT issue.  A local computer shop should be able to do it probably at a cheaper rate than these engineers of which you speak.

mohammed1111

Neil_Jones said:

donnyjohn said:

I have switched broadband twice in the last 2 years & both times have lost wi-fi to the CCTV on my iPhone & iPad. Both times I have had to have CCTV engineers to re-connect & they tell me that I am unable to do it myself. This means that the cost of the engineer has to be weighed up against the proposed saving of switching to see if it is worth it. Can anyone help?.  .

How much are you paying for these "engineers"?  It will almost certainly be a case of changing about three settings (port forwarding, wifi, maybe IP address on the camera box) and maybe reconnecting the devices.  15 minutes tops.  It's not a CCTV "issue", it's an IT issue.  A local computer shop should be able to do it probably at a cheaper rate than these engineers of which you speak.

Depending on the system and whether dynamic DNS is being used you may need to update the IP address on the devices you're connecting from as that will change when you move isp

mohammed1111

matelodave said:

You also need to set up Port Forwarding on the router so you need to understand how to configure the router.

Depending on which provider you choose you may be able to use the existing router by just changing the ISP login and password which would avoid any faffing around. It's usually difficult with SKY as they wont give you the log-in info

I'm using a third party router with Sky Fibre FTTC and have in the past done the same on ADSL, happy to provide instructions if anyone needs to do the same given the poor WiFi range on the sky routers