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Old ING account

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Newbie
Hi I had an ING account (Belgium) in 2002 which I stopped using in 2005. I have now received a letter from a debt collection agency. There are charges totalling over £2000 and I can’t get any sense from them other than that most of this is for interest but they can’t tell me how the debt came about in the first place. Where do I go from here?
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We are lucky in being one of a small number of countries that has free banking.