Left BT 6 days ago, went to Virgin, can I go back to BT?

enginestar

Short version: We left BT 6 days ago. Went to Virgin. Leaving Virgin now. Can we go back to BT?
(The move had been booked in 2 weeks prior.)

Long Version: We joined Virgin. 5 days later I saw the deal on this website. It was MUCH better than the deal we had. I called customer service. First agent said they would be happy to match the offer - but he couldn't see it anywhere online. I was driving, so I called back later. 2nd customer service agent, quite rude and curt, said I should go stuff myself and I couldn't have the offer. He said the ONLY choice was to leave and then sign a new contract. I said, OK, I have no choice (thinking they would call me back and ask me to stay). 2 further calls the next day. The last call says my account was terminating and there was NOTHING that could be done to stop that - absolutely nothing. This guy was really nice and polite. He also explained even if I rejoined, I should make the new account be in another name with different bank details - else the Virgin system goes crazy and doesn't work and causes many problems. BUT... leaving, we could NOT have our existing phone number.
Feb 6th: the account to be terminated. So need to move before then.

For me... it's like buying a car and the next day seeing it for half price. I would imagine most wouldn't be too happy. YES: I get that's how these companies work, but happy to go with the flow, so be it.

Chino

enginestar said:

5 days later I saw the deal on this website. It was MUCH better than the deal we had.

enginestar said:

For me... it's like buying a car and the next day seeing it for half price.

The moral of your story is: once you've made your decision to buy stop looking around! If you don't, you will inevitably see a better offer the next day. Or five.

enginestar

@Chino, thanks for the moral guide to life. LOL. It was funny.
I wasn't looking at all. I was happily blissfully living life, when I was interrupted by Martin Lewis - he sent me an email with an amazing offer for broadband from Virgin.
How would like buying a brand new Tesla for £70,000. And then Martin emails you the next day saying there's a special offer where you can buy for £35,000.
Anyway... my question still remains. 🤔 

Neil_Jones

Are you still in your cooling off period?

If so, make use of it.

And if BT do cut you off, probably no great loss, you can probably do better on a new customer deal elsewhere.

[Deleted User]

First world problems.
Go back to someone using a BT line or sign up again with Virgin.
If the the MSE offer was worse than your previous deal, would you have called to ask to pay more?

AlfieWilko1950

If you requested to cancel you may well lose your phone number .
It's fairly straightforward when switching between companies that use the BT network but as Virgin do the phone without a landline it complicates things unless you get it right.
Was the MSE deal so much better than what you signed up for?