Lost POPLA appeal

HWhite81

Hi there wondering if you can help. My husband took kids to local bowling alley and didn't note the signs saying he had to enter registration details into a terminal inside. Staff were busy dealing with flooding so usually they tell you apparently but didn't on this occasion. So he got a PCN from parking eye. We stupidly went through the appeals process rather than go to ten pin as we were confident we had evidence he was a paying customer and it was an error. Parking Eye rejected appeal so went to POPLA who also rejected appeal. Spoke to ten pin who contacted parking eye to try to cancel it and parking eye said they couldn't do anything now because we appealed to popla. Is there anything else we can do?

Le_Kirk

Read the NEWBIE sticky and all the answers are there.  Looks like (if you cannot complain to the bowling alley) that you need to wait for a letter before/of claim and then the N1 claim form if PE decide to take it to small claims court.

Redx

You seem to have exhausted all avenues except court

Parking Eye have 6 years to issue a court claim pack from the CCBC in Northampton

A loss in Court would be about £175 , if you lose 

You should insist that the landowner gets it cancelled , plan A should have been done before appealing to Parking Eye or Popla

Or you can pay the £100 to make it go away

Umkomaas

Get confirmation in writing that Ten Pin want, and have asked for, this to be cancelled.  Do you know if they are the landowner and have themselves contracted with PE to oversee the car park?  Try to find that out. 

Beyond that, its wait to see what PE's next move is. You're under no obligation to pay the charge at this stage - only if a Judge tells you to do so at a hearing. Sometimes the contracting principal refuses to allow PE to sue their customers, so those cases never get to court. 

So for the moment, ignore PE and concentrate your efforts in following my advice in the first paragraph above. 

HWhite81

Thank you. I have an email trail from the manager documenting attempts to cancel the charge. I think they said they don't own the land though.

Le_Kirk

HWhite81 said:

Thank you. I have an email trail from the manager documenting attempts to cancel the charge. I think they said they don't own the land though.

But they might still have contracted PE to manage the parking for them.

HWhite81

Yes I think so as they said they can normally cancel charges. PE said they can't cancel if gone to popla

Redx

Find out the landowner and complain in writing to them , ask tenpin bowling who owns the land , or check who pays the non domestic business rates to the council

Le_Kirk

HWhite81 said:

Yes I think so as they said they can normally cancel charges. PE said they can't cancel if gone to popla

That is a rule they made up themselves!

Redx

HWhite81 said:

Yes I think so as they said they can normally cancel charges. PE said they can't cancel if gone to popla

That is why plan A in the newbies FAQ sticky thread near the top of the forum is plan A , the appeals are plans B & C

HWhite81

Thanks will know for next time!!