Safestyle - wrong door delivered

greenface2

. What does redo the windows mean as a good will gesture . Most cassettes in a composite door can be changed (carefully) . I am unsure what slab safestyle use so cannot be certain . I think its solidoor . Do you still owe any of the balance . Keep hold of it until its completed to your satisfaction , As a note . I like arctic . as another note . I don't like safestyle as a company or sales reps . I know some fitters and theyre not happy people either . Ive been fitting windows for 35 years and main sales patter is I'm not a sales rep

emzshea

greenface2 said:

. What does redo the windows mean as a good will gesture . Most cassettes in a composite door can be changed (carefully) . I am unsure what slab safestyle use so cannot be certain . I think its solidoor . Do you still owe any of the balance . Keep hold of it until its completed to your satisfaction , As a note . I like arctic . as another note . I don't like safestyle as a company or sales reps . I know some fitters and theyre not happy people either . Ive been fitting windows for 35 years and main sales patter is I'm not a sales rep

The fitters said they would change the cassettes in the door frame and the frame above the door next week and no charge as it was a mistake by the sales man. He used the term good will gesture but I don't care that they call it, as long as they turn up next week and put it right! Haha we're paying with 0% interest finance so have signed to start the finance... maybe I should have held off but he seemed confident they'll be able to fix the issue no problem. 
Ah sorry to say bad things about Arctic glass but it reminds me of my parent's old door and glass they had when I was a child. Something about the pattern brings back bad memories!
If I had my time again I wouldn't use Safestyle. We only went with them because in Oct they promised to fit before Xmas and other companies were stating much longer... and now it's 22nd Jan! Another lie/promise the sales man said!!!