UPDATE Response to CP Plus NTK & advice needed...hoping CouponMad or other expert would look

SpanglyBex

This may already be well-known, but interestingly Nexus/CP Plus bang on at some length on their official website about their BPA status, including claiming that they were "instrumental" in developing the Code of Practice!!! 
https://groupnexus.co.uk/our-endorsements

So I'm really hoping that you're telling me that they've shot themselves in the foot, unequivocally. My husband in getting twitchy and telling me just to pay, but he hasn't read the advice that you guys give out! 

Coupon-mad

claiming that they were "instrumental" in developing the Code of Practice!!! 

Of course they were, they are represented on the BPA board and pull the strings.

1505grandad

Also, please do not refer to the speculative invoice as a "fine". It will not be on any of ppc's documents.

SpanglyBex

Hmmm, so potentially a complaint isn't going to have that much impact, then? Certainly it feels like to me that there so many fairly large breaches here (failure to put charge on hold, failure to respond within 14 days and failure to supply a POPLA code) that I'm really hoping a strongly worded complaint will make this stop now. I really don't want to go to small claims if POPLA were to uphold an appeal rejection 😒

Coupon-mad

So potentially a complaint isn't going to have that much impact, then? 

This is getting tiresome.  That is NOT what I said. 

SpanglyBex

This is getting tiresome.  That is NOT what I said. 

Apologies - but I'm new to all this and don't have the experience you guys have, obviously, or the inside knowledge. Of course I'm going to complain but I was just musing that it sounds like corruption is a problem even inside the BPA...

I'll complain on day 35 as suggested with all the breaches. Legally I'm not clear on what standing the BPA's Code has as it appears to be a best practice guide rather than a contract - but certainly it doesn't look good for one of its founding members to be behaving like this. 

Coupon-mad

That's better. I was merely showing you that there is a conflict of interests, but the fact remains, after day 35 if you have no POPLA code they are in breach and also, sending you increased debt demands instead of a POPLA code is a separate breach. 

SpanglyBex

Thanks Coupon-mad. Reread and now get you completely...Fingers crossed I don't get sent a code in the next 8 days then! 😉
In your experience have you any thoughts on precedence as to likely responses to this kind of complaint from the BPA? From your previous comment upthread it sounds like things may have changed/slowed down there recently...?

Coupon-mad

I think much depends on whether CP Plus show POPLA a rejection letter that they reckon they sent.  If they do, the BPA will believe them unquestioningly.

SpanglyBex

OK thanks. I'll update when I hear back from BPA. 
Thanks for all your help. I'm still completely shocked at that level of conflict of interest! 😵😲