UPDATE Response to CP Plus NTK & advice needed...hoping CouponMad or other expert would look

Umkomaas

Gemma D needs to get a grip on them

Unless there is anything to contradict, I don't think she is the same heavy hitter that Steve Clark has been. 

Coupon-mad

Ain't happening.  Look who pulls the strings on the BPA Board, along with Gary Osner of ZZPS etc:

https://uk.linkedin.com/in/grahame-rose-06a697a

https://www.britishparking.co.uk/board

I made a formal complaint last week about GroupNexus making a SAR conditional upon being told who the driver was.  No reply thus far, even though I know what Steve Clark's view is on PPCs that do that...he shares my view.  But like I say, look who pulls the strings.  

The silence is deafening but I am hopeful of a reply from the BPA; I usually get one sooner than this though.

SpanglyBex

Def no POPLA code received. Here's the wording in full from their email response to my online appeal:

Dear Sir/Madam,  

Thank you for your correspondence relating to your Parking Charge.  

The representations stated in your correspondence have been noted and considered. Please forward to us the full name and address of the driver at the time this charge was incurred so that we can update our records accordingly.  

We are placing this Charge on hold for 14 days from the date of this email to allow you to provide the details requested.  

Yours faithfully,  

CP Plus Limited

Coupon-mad

Yes that is normal, but has to be followed by a final decision and usually within 35 days (ish) of your appeal.  That is not the final rejection letter so is that in your spam folder?

SpanglyBex

Thanks Coupon-mad - I've checked spam folder today and it's not there. They have definitely increased the fine though as I checked online. 
I am still assuming that there is no reference to PoFA on the original NTK as there certainly is none on the subsequent two demands for payment. Does this mean my appeal is likely to be upheld at POPLA? Surely the fact they are sending out contradictory information is relevant?

Coupon-mad

None of it matters because you haven't got a POPLA code so you need to get a complaint in on the BPA portal about this horrible bullyboy firm (who are represented on the BPA Board of course...conflict of interests....).

https://forums.moneysavingexpert.com/discussion/comment/78085252#Comment_78085252

However, failing to provide a POPLA code is a clear BPA Code breach - no argument - as long as CP Plus don't produce a phantom rejection letter, which I hasten to add, is something only a rogue parking firm would do and no-one would expect from a fine upstanding BPA member. 

So let's see what CP Plus and the BPA say about this apparent code breach.

SpanglyBex

Yes that is normal, but has to be followed by a final decision and usually within 35 days (ish) of your appeal.

Thank you. So just sit tight and wait again then? In the hopes they send me a code. If we go to POPLA I understood the fine has to stay at the level it was when I appealed? 

They really are automated monkeys aren't they???

Coupon-mad

Why are you waiting if you say you are getting letters saying it has gone up?  I told you what to do.

SpanglyBex

Ah apologies I misunderstood what you meant...I thought the failure to supply a code was the breach, not the increase in fine. 
I had believed they still have a few days (we're on day 27) to supply me with a rejection letter and a code, whether I decide to respond to their request for driver's details or not (not, thank you). 
I will complain right away, thanks. 

Coupon-mad

Send the BPA complaint on day 35.

The breach is not supplying the POPLA code...obviously during this phase they can't send debt demands for more money!