HSBC closes 82 more branches

KxMx

The HSBC set up is as described above. 
Which is why I like paying in at the Post Office so much. 
In there it's quick and easy like it should be, but isn't, at HSBC! 

BrownTrout

MDMD said:

General_Grant said:

KxMx said:

I actually prefer paying in cash at a Post Office, it's so quick all you need is a debit card.

In Branch you have to fill out a pay in slip which TBH I find old fashioned and wasteful. 

Maybe you haven't tried to pay in cash in a bank branch for quite a while.
You might find that you have to put your debit card into a card reader, enter your pin and hand over the money to the cashier.

Presumably you haven’t been in an HSBC branch? They don’t have card readers on the counter. Some of the automated paying in machines take cash with a debit card, but other than that you need a paying in slip. Even if you pay a cheque into a machine you need a paying in slip.

why is this ?, seems very old fashioned! takes it back to the 1990s

KxMx

You'd have to ask HSBC, it's obviously logical to them but not to the rest of us

k12479

KxMx said:

You'd have to ask HSBC, it's obviously logical to them but not to the rest of us

This very thread shows one reason - why invest in and upgrade branches that will soon be closed anyway?

London7766551

BrownTrout said:

MDMD said:

General_Grant said:

KxMx said:

I actually prefer paying in cash at a Post Office, it's so quick all you need is a debit card.

In Branch you have to fill out a pay in slip which TBH I find old fashioned and wasteful. 

Maybe you haven't tried to pay in cash in a bank branch for quite a while.
You might find that you have to put your debit card into a card reader, enter your pin and hand over the money to the cashier.

Presumably you haven’t been in an HSBC branch? They don’t have card readers on the counter. Some of the automated paying in machines take cash with a debit card, but other than that you need a paying in slip. Even if you pay a cheque into a machine you need a paying in slip.

why is this ?, seems very old fashioned! takes it back to the 1990s

HSBC are in the process of upgrading the pay in machines. When I first joined in 2016 they had an original late 1980 pay in machine. This was replaced in 2018 I think. But now always breaks. The original (I assume from the Midlands bank era) was basically a large box with a slot in the top. It had a dot matrix display and large chunky 80's style buttons. You put your debit card in, typed in a code, then you had to fill out an envelope, put your money or cheque in and then the slot would open for you to drop the envelope in. It would then print a slip. The first time I had to use this I had to ask for help because I had never seen a pay in slip or such a machine. All before my time.

One thing I will say, is the new machines are unreliable and constantly break or become full. It was a similar story at the local Santander, when they decided to replace the ATM's. The existing ones had been fitted near 30 years and hardly ever broke. The new ones constantly break, and worse are touch screen.

Edit: Found a photo of the old machine in another branch. (to the right)


https://foursquare.com/v/hsbc-uk/4d46c7121928a35dacc4cf70

London7766551

k12479 said:

KxMx said:

You'd have to ask HSBC, it's obviously logical to them but not to the rest of us

This very thread shows one reason - why invest in and upgrade branches that will soon be closed anyway?

But they did. At my local they replaced the machine only a few years ago and now it is closing. They even went to the trouble of replacing the signs inside and out to HSBC UK. All the other machines were also replaced. A small branch but that makes it even more strange. I suppose the machines are all under some kind of contract and the company which services them will just take them for parts or other branches. 

k12479

London7766551 said:

k12479 said:

KxMx said:

You'd have to ask HSBC, it's obviously logical to them but not to the rest of us

This very thread shows one reason - why invest in and upgrade branches that will soon be closed anyway?

But they did. At my local they replaced the machine only a few years ago and now it is closing. They even went to the trouble of replacing the signs inside and out to HSBC UK. All the other machines were also replaced. A small branch but that makes it even more strange. I suppose the machines are all under some kind of contract and the company which services them will just take them for parts or other branches. 

Then it's likely that that branch was not considered to be at risk at that time, something which the pandemic has fundamentally changed or just brought forward by a few years.

gt94sss2

BrownTrout said:

MDMD said:

General_Grant said:

KxMx said:

I actually prefer paying in cash at a Post Office, it's so quick all you need is a debit card.

In Branch you have to fill out a pay in slip which TBH I find old fashioned and wasteful. 

Maybe you haven't tried to pay in cash in a bank branch for quite a while.
You might find that you have to put your debit card into a card reader, enter your pin and hand over the money to the cashier.

Presumably you haven’t been in an HSBC branch? They don’t have card readers on the counter. Some of the automated paying in machines take cash with a debit card, but other than that you need a paying in slip. Even if you pay a cheque into a machine you need a paying in slip.

why is this ?, seems very old fashioned! takes it back to the 1990s

I'm sure someone has said before that the use of pay-in slips when depositing cheques in machines is in the event of any problems with the machines or reconciliation of that days cheques.
It basically provides an additional layer of protection/cheques

KxMx

I think it's very old fashioned, depositing at the HSBC counter also still needs a pay in slip, Mum banks with Barclays and all you've needed for years and years is a debit card. 

London7766551

KxMx said:

I think it's very old fashioned, depositing at the HSBC counter also still needs a pay in slip, Mum banks with Barclays and all you've needed for years and years is a debit card. 

To be fair to HSBC, you can now deposit checks via their app.