EE upgrade home broadband confusion

iWantTheTruth

Hi All

I entered into a 18 month contract with ee 3 months. Last week I upgraded from 150mbps to 900mbps.

The said I will need to enter into a new 18 month contract. 

So far I haven’t been able to get even 100Mbps with is, frustrating. 

Apparently if I want to quite they will down grade me back to my old contract? Is this correct? I would have thought that if you upgrade and enter new a new contract with an additional 3 months term then I should get my right to cancel especially because of lack of service?

I am currently awaking a new router and engineer for Friday. 

Please note this is home broadband not mobile.

JJ_Egan

Upgrade starts a new contract = yes .

Cancel lack of service no as  new router and engineer is an attempt to fix .

iWantTheTruth

Thanks @JJ_Egan. So if I cancel within 14 days does that mean they can’t downgrade me. If so that’s a great loophole to get out of contracts. Upgrade then cancel. 

JJ_Egan

Check T&C  as upgrade may have no cooling off period .

littleboo

They may just put you back on the original contract terms, you wouldn't be disadvantaged if they did that