Unable to contact Utility Point

Hasbeen

sevenonine said:

Can someone tell me how this posting works ? Despite posting outside the grey area it shows: body requires ...

Press quote. Input at least 8 letters into white part and press post comment

helpthetenant

sevenonine said:

I came to this forum for help and advice; not to be criticised.

I feel the same, this forum is infested with trolls pretending to help you, but they are here just to defend Energy Companies dirty deeds, and they try to turn the tables as if it is your fault. You can read my thread, 90% of posters are basically trolls: https://forums.moneysavingexpert.com/discussion/6234666/symbio-refusing-the-switch#latest

sevenonine

Hasbeen said:

sevenonine said:

Can someone tell me how this posting works ? Despite posting outside the grey area it shows: body requires ...

Press quote. Input at least 8 letters into white part and press post comment

I rang UP and for once was able to speak to someone. I had clicked on the link for renewal and told the advisor their direct debit amounts had been the minimum for 9 months so I had a debit of £64.72 to clear.  She gave me details of their account and said I had been transferred to their Sapphire account, being at the yearend of supply.

She then said she would advise me to take their cheaper tariff: Ruby.  She was very reasonable and offered to sign me on to Ruby whose tariff was £52; I said I'd prefer to pay £60 to which course she agreed (I thought it best to agree) and I have been sent the contract giving me 14 days to change my mind.

I really want to know whether other customers of UP have been getting their sizeable credit amounts refunded. 

sevenonine

I rang UP and for once was able to speak to someone. I had clicked on the link for renewal and told the advisor their direct debit amounts had been the minimum for 9 months so I had a debit of £64.72 to clear.  She gave me details of their account and said I had been transferred to their Sapphire account, being at the yearend of supply.

She then said she would advise me to take their cheaper tariff: Ruby.  She was very reasonable and offered to sign me on to Ruby whose tariff was £52; I said I'd prefer to pay £60 to which course she agreed (I thought it best to agree) and I have been sent the contract giving me 14 days to change my mind. 

I really want to know whether other customers of UP have been getting their sizeable credit amounts refunded.

Gerry1

sevenonine said:

Can someone tell me how this posting works ? Despite posting outside the grey area it shows: body requires ...

If necessary, click on the </> icon and move the cursor south of the </blockquote> wording before typing.