Cardiff gate retail park Yard 1 - Smart Parking

GKaur1

Hi, I have received a letter from Debt Recovery Plus on behalf of Smart Parking Ltd issuing an unpaid Parking Charge Notice for £170. It is addressed to the registered keeper however that was not the person driving nor parked in the unauthorised parking. We did not even receive a first letter from Smart Parking themselves within a couple of weeks of the parking charge date and yet they are asking for £170. Shall I take this seriously or ignore? I’ve tried ringing but don’t get through to anyone. Please help

Le_Kirk

GKaur1 said:

Hi, I have received a letter from Debt Recovery Plus on behalf of Smart Parking Ltd issuing an unpaid Parking Charge Notice for £170. It is addressed to the registered keeper however that was not the person driving nor parked in the unauthorised parking. We did not even receive a first letter from Smart Parking themselves within a couple of weeks of the parking charge date and yet they are asking for £170. Shall I take this seriously or ignore? I’ve tried ringing but don’t get through to anyone. Please help

You've been saved then.  They are only after your money do NOT ring debt collectors.  Do not ignore parking issues.  Read the NEWBIE sticky, which somehow you seem to have missed on page one of the forum just below where you clicked on NEW THREAD.
If you did not get the original PCN, check that your V5C is up to date.

Umkomaas

We did not even receive a first letter from Smart Parking themselves within a couple of weeks of the parking charge date

Is the address on your V5C (logbook) showing the correct address?  Check it, don't guess it. Is the vehicle registered to you, or is it a hire/lease/company one?

DRP are powerless debt collectors. The NEWBIES FAQ sticky, fourth post, shows you exactly how to handle debt collector letters, please read it, we cannot possibly re-type the same information hundreds of times each month. 

D_P_Dance

Of course you take this seriously, these companies can ruin lives.  Start by reading the newbies thread, then complain to your MP. 

Never ever phone one of these parasites.  This could well end up in court, so everything on paper.

Coupon-mad

GKaur1 said:

Hi, I have received a letter from Debt Recovery Plus on behalf of Smart Parking Ltd issuing an unpaid Parking Charge Notice for £170. It is addressed to the registered keeper however that was not the person driving nor parked in the unauthorised parking. We did not even receive a first letter from Smart Parking themselves within a couple of weeks of the parking charge date and yet they are asking for £170. Shall I take this seriously or ignore? I’ve tried ringing but don’t get through to anyone. Please help

Send an email and a copy of that DRP letter to Steve Clark at the BPA and tell him that it seems Smart Parking have forgotten to send out a batch of NTKs again, and as you were not the driver you are fully aware that Smart Parking don't use the POFA and can't hold you liable anyway, but you are concerned to alert the BPA that this is happening again:

https://forums.moneysavingexpert.com/discussion/6208365/smart-parking-issued-drplus-letters-before-ntks-by-mistake-bpa-dvla-know-blind-eye-turned/p1

steve.c@britishparking.co.uk

Tell us what reply you get. I doubt this is a one-off but given that we were promised that Smart had instigated a new system that reconciles that all NTKs were actually posted, ask for proof that yours was.

BTW what the heck possesses rational people to TRY TO RING DRP?  Seriously, stop.