Help needed on Erroneous transfer of electricity supplier.

sandeepamar

Update...  Still waiting for a response from OE.

sandeepamar

Phones4Chris said:

MWT said:

Phones4Chris said:

I totally agree that it's not an ideal approach, but it would seem from @sandeepamar's responses that it's beyond a reasonalable approach at present and there is little choice whilst Octopus continue to come up with nothing but Data Protection bull.

The 'data Protection' or GDPR stuff isn't bull though. They really can't give out information to the 'wrong' person as the OP doesn't have a contract with them right now.

That's not really what I meant - it seems that Octopus are refusing to even discuss the situation about an erroneous transfer because they seem convinced this Mr.X is responsible, and keep trying to fob him off with SSE, that's why I'm saying their GDPR stuff is bull and for no other reason. BUT we can't be clear until @sandeepamar replies with Octopus's response to each point, if indeed each point has been put to them!

Hi, finally heard back from Octopus. In summary they've stated:
- This is a complex matter.
- A thorough investigation is needed. 
- Demand letters paused till at least March end or until this case is sorted out.
- They need documentation showing proof of ownership, tenancy, other bills, in order to investigate further.

Proof of ownership and other bills are not a problem, no tenancy agreements as I am the owner occupier.  I am slightly reluctant to send copies of title deeds to someone, am I being overly cautious?  I guess I am, they can be obtained at the Land Registry but there is a charge of approximately £30.   

I am very surprised that this is dragging on, they are carrying out due diligence now but seemed to lack that when they arranged a transfer with Mr X.  I will add the email was pleasant and considerate.

As always, happy to hear your thoughts.  Thanks

sandeepamar

Hi, finally heard back from Octopus. In summary they've stated:
- This is a complex matter.
- A thorough investigation is needed. 
- Demand letters paused till at least March end or until this case is sorted out.
- They need documentation showing proof of ownership, tenancy, other bills, in order to investigate further.

Proof of ownership and other bills are not a problem, no tenancy agreements as I am the owner occupier.  I am slightly reluctant to send copies of title deeds to someone, am I being overly cautious?  I guess I am, they can be obtained at the Land Registry but there is a charge of approximately £30.   

I am very surprised that this is dragging on, they are carrying out due diligence now but seemed to lack that when they arranged a transfer with Mr X.  I will add the email was pleasant and considerate.

As always, happy to hear your thoughts.  Thanks

Phones4Chris

Proof of ownership should be irrelevant, it's proof of occupancy that's the primary issue, a council tax bill should suffice. Proof you've been on the electoral roll since whenever could also be provided by your LA. Depending on how long ago you bought your home, a copy of any correspondence from solicitor or estate agent showing completion. I would not send any copy of deeds, I'd just tell them bluntly that is over stepping the mark and could compromise personal security, identity theft, whatever. You have no proof that they will look after such information securely. Remind them that you'll go to the ombudsman if they persist in being difficult if you need to.