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Help needed on Erroneous transfer of electricity supplier.
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Phones4Chris said:Hmm. I'd be inclined to look at initially going with Octopus once you get to the bottom of what's going on as they are cheaper BUT only after this is resolved. Also look at other suppliers and get the best deal.
It would be worth checking out what the Network Operator's site says for who the supplier is for your address and that the meter details/serial number are showing correctly. Go to https://www.energynetworks.org/operating-the-networks/whos-my-network-operator to find out who the operator is. No need to ring them, most have a webpage and with some (all?) you can them request the details be sent in an email to you.
As for SSE saying that the Back Billing doesn't apply, I don't know how they justify that , sounds like Bull to me. See https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/who-contact-if-its-difficult-paying-energy-bills/energy-back-billing-guide-your-rights
The same would apply to Octopus if you subsequently accept them as your supplier.
SSE are probably the innocent parity in this erroneous transfer, but I'd still steer clear of them atm until this is resolved.
Have you got back to Octopus to tell them to stop the letters and investigate or else?
Edit: You might also like to tell Octopus that they can check the Electoral Role to see that Mr.X has nothing to do with your address.
Was on hold with SSE for over an hour so will speak to Octopus tomorrow, email them and make sure i'm clear about the letters they are sending and to resolve the matter. Thanks!0 -
Phones4Chris said:As for SSE saying that the Back Billing doesn't apply, I don't know how they justify that , sounds like Bull to me. See https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/who-contact-if-its-difficult-paying-energy-bills/energy-back-billing-guide-your-rights
The same would apply to Octopus if you subsequently accept them as your supplier.The protocol for a reversal of an erroneous transfer is that the 'wrong' supplier refunds all payments to the customer and the original supplier bills the customer for all usage, 'back billing' isn't a factor in that process as the original supplier has not failed to bill correctly but is billing at the first opportunity to do so.If you want to make use of the back-billing rules I'd say that is only possible by accepting Octopus as the supplier and then pointing out that they have failed to bill the OP at any point to date.Of course Octopus would probably be very happy to have the erroneous transfer reversed...
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MWT said:Phones4Chris said:As for SSE saying that the Back Billing doesn't apply, I don't know how they justify that , sounds like Bull to me. See https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/who-contact-if-its-difficult-paying-energy-bills/energy-back-billing-guide-your-rights
The same would apply to Octopus if you subsequently accept them as your supplier.The protocol for a reversal of an erroneous transfer is that the 'wrong' supplier refunds all payments to the customer and the original supplier bills the customer for all usage, 'back billing' isn't a factor in that process as the original supplier has not failed to bill correctly but is billing at the first opportunity to do so.If you want to make use of the back-billing rules I'd say that is only possible by accepting Octopus as the supplier and then pointing out that they have failed to bill the OP at any point to date.Of course Octopus would probably be very happy to have the erroneous transfer reversed...MWT said:Phones4Chris said:As for SSE saying that the Back Billing doesn't apply, I don't know how they justify that , sounds like Bull to me. See https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/who-contact-if-its-difficult-paying-energy-bills/energy-back-billing-guide-your-rights
The same would apply to Octopus if you subsequently accept them as your supplier.The protocol for a reversal of an erroneous transfer is that the 'wrong' supplier refunds all payments to the customer and the original supplier bills the customer for all usage, 'back billing' isn't a factor in that process as the original supplier has not failed to bill correctly but is billing at the first opportunity to do so.If you want to make use of the back-billing rules I'd say that is only possible by accepting Octopus as the supplier and then pointing out that they have failed to bill the OP at any point to date.Of course Octopus would probably be very happy to have the erroneous transfer reversed...0 -
MWT said:Phones4Chris said:As for SSE saying that the Back Billing doesn't apply, I don't know how they justify that , sounds like Bull to me. See https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/who-contact-if-its-difficult-paying-energy-bills/energy-back-billing-guide-your-rights
The same would apply to Octopus if you subsequently accept them as your supplier.The protocol for a reversal of an erroneous transfer is that the 'wrong' supplier refunds all payments to the customer and the original supplier bills the customer for all usage, 'back billing' isn't a factor in that process as the original supplier has not failed to bill correctly but is billing at the first opportunity to do so.If you want to make use of the back-billing rules I'd say that is only possible by accepting Octopus as the supplier and then pointing out that they have failed to bill the OP at any point to date.Of course Octopus would probably be very happy to have the erroneous transfer reversed...0 -
You cannot play the Erroneous Transfer rules to your personal advantage as suppliers are required by Ofgem to put the consumer back into the position that he/she was in had the erroneous transfer not taken place.1
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Dolor said:You cannot play the Erroneous Transfer rules to your personal advantage as suppliers are required by Ofgem to put the consumer back into the position that he/she was in had the erroneous transfer not taken place.
Octopus are saying they can't send me back to SSE because it's over one year. SSE say they can transfer me back but only if I am willing to pay the last 18 months of usage which hasn't been paid for. SSE are not taking control of the matter to rectify the error. So where does that leave me? And as mentioned before, where does that leave Octopus and the outstanding amount due by Mr X, against my property?0 -
I'd go with Octopus and ask them to change the name of Mr X on the bill to yours and pay the outstanding £555 if that works out the cheapest option for you. Have you given octopus a recent reading and is the £555 bill based on that? Why over complicate things with a reversal?
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Swipe said:I'd go with Octopus and ask them to change the name of Mr X on the bill to yours and pay the outstanding £555 if that works out the cheapest option for you. Have you given octopus a recent reading and is the £555 bill based on that? Why over complicate things with a reversal?0
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sandeepamar said:Swipe said:I'd go with Octopus and ask them to change the name of Mr X on the bill to yours and pay the outstanding £555 if that works out the cheapest option for you. Have you given octopus a recent reading and is the £555 bill based on that? Why over complicate things with a reversal?
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Swipe said:sandeepamar said:Swipe said:I'd go with Octopus and ask them to change the name of Mr X on the bill to yours and pay the outstanding £555 if that works out the cheapest option for you. Have you given octopus a recent reading and is the £555 bill based on that? Why over complicate things with a reversal?0
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