Covid test refund for cancelled flight

mattyprice4004

You booked a service, they're offering that service - a cancelled flight isn't relevant. Sorry. 

ElthamDad

Tedber said:

Hi Elthamdad and welcome.  It is always better to start your own thread but no harm done.   Your answer is actually in what you agreed to when you booked.   If the company you booked states no refunds, then no refunds it is.   Not really a lot you can do as they have provided what you paid for.  If you don't use them then that really isn't their concern.   You would not be able to do a chargeback for same reason.   Sorry but not a lot more anyone can say?   

Thanks Tedber.  I was hoping to have some sort of customer protection for the change of mind (similar to the items you buy in the retail shops or internet). I found the fact that one company can offer refund and the other not a bit arbitrary. 
I understand your logic though.

lisyloo

I think you are referring to distance selling regulations. It might be worth checking but there is normally a 14 day limit and some things are excluded. The airline offered a refund because they didn't provide the service. It was a cancellation by them, so it's not arbitrary. I sympathise but contractually they are seperately and "consequential loss" is usually never covered unless you purchase things as a package.

sheramber

ElthamDad said:

Tedber said:

Hi Elthamdad and welcome.  It is always better to start your own thread but no harm done.   Your answer is actually in what you agreed to when you booked.   If the company you booked states no refunds, then no refunds it is.   Not really a lot you can do as they have provided what you paid for.  If you don't use them then that really isn't their concern.   You would not be able to do a chargeback for same reason.   Sorry but not a lot more anyone can say?   

Thanks Tedber.  I was hoping to have some sort of customer protection for the change of mind (similar to the items you buy in the retail shops or internet). I found the fact that one company can offer refund and the other not a bit arbitrary. 
I understand your logic though.

You have no right to a refund for change of mind when buying in a shop.
Any refund is a  goodwill gesture by the company.
Some shops do and some shops don't. 
if you want to be able to get a refund for change  of mind check the terms before you buy.

onashoestring

Thanks Tedber.  I was hoping to have some sort of customer protection for the change of mind (similar to the items you buy in the retail shops or internet). I found the fact that one company can offer refund and the other not a bit arbitrary. 

I understand your logic though.

Often the “cheaper” price services are not refundable- so not cheaper in the long run if your plans change.

ElthamDad

lisyloo said:

I think you are referring to distance selling regulations. It might be worth checking but there is normally a 14 day limit and some things are excluded. The airline offered a refund because they didn't provide the service. It was a cancellation by them, so it's not arbitrary. I sympathise but contractually they are seperately and "consequential loss" is usually never covered unless you purchase things as a package.

Thanks Lisyloo, I think you might got confused about two stories in this thread.. my bad.. In my case, there is no airline involved, just the covid test providers.. Two companies I refer to are two Covid test providers... Thanks for your advice anyway

JJC1956

sazwids said:

Hi I had a flight booked through Go to Gate that was ticketed by Aeromexico and operated by KLM. I needed a Pcr-test to board the flight, paid £120 for it and then had the flight cancelled by KLM a day before travel. Should the airlines refund us for tests they required us to take if they cancel? All parties said they would not be responsible for refunding this but it seems a bit unfair. Noticed a lot of people asking this on twitter

Did you need to take another test or did you fly out within 72 hours of your original test?

Thrugelmir

ElthamDad said:

Tedber said:

Hi Elthamdad and welcome.  It is always better to start your own thread but no harm done.   Your answer is actually in what you agreed to when you booked.   If the company you booked states no refunds, then no refunds it is.   Not really a lot you can do as they have provided what you paid for.  If you don't use them then that really isn't their concern.   You would not be able to do a chargeback for same reason.   Sorry but not a lot more anyone can say?   

 I found the fact that one company can offer refund and the other not a bit arbitrary. 

That's something that needs to be considered when buying any service. Little different to booking a refundable or non refundable hotel room, airline ticket etc. The price of the service will reflect the cost/loss to the business if the customer changes their booking.