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Can't load Word or Excel

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flyer
flyer Posts: 2,286 Forumite
Part of the Furniture 1,000 Posts Name Dropper
All of a sudden I can't load any word or Excel documents via File Explorer, nor can I open the programs themselves. All I get is this alert. Any ideas?
 
Even if you are a minority of one, the truth is the truth.
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Comments

  • grumpycrab
    grumpycrab Posts: 5,025 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    edited 15 January 2021 at 4:07PM
    That alert is after running link on the task bar.  If you try and run word or excel from from search box, then click on the app, what error do you get?
    Or goto Control Panel -> Uninstall Programs, find Office -> Change -> Repair
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • flyer
    flyer Posts: 2,286 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    When I click on the icon I get nothing. When I try to find Office it's not there!
    Even if you are a minority of one, the truth is the truth.
  • flyer
    flyer Posts: 2,286 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I can only get on an online version now but can't see how to open documents on my hard drive, only via the cloud!
    Even if you are a minority of one, the truth is the truth.
  • Hi,
    did you perhaps get the latest Win 10 update this morning and that has messed things up?
  • grumpycrab
    grumpycrab Posts: 5,025 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    flyer said:
    I can only get on an online version now but can't see how to open documents on my hard drive, only via the cloud!
    Isn't that how Word Online works? Install OneDrive and copy(or move) docs there.
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • Have you bought and installed Word/Excel/Office or have you always used the online version?

    Are you using a computer (Apple or windows based) or a tablet (Android, apple or other)?


  • flyer
    flyer Posts: 2,286 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    flyer said:
    I can only get on an online version now but can't see how to open documents on my hard drive, only via the cloud!
    Isn't that how Word Online works? Install OneDrive and copy(or move) docs there.
    Appreciate that, but I've got literally thousands of documents and spreadsheets in numerous folders!!!

    Even if you are a minority of one, the truth is the truth.
  • flyer
    flyer Posts: 2,286 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    That seems to suggest I need to buy Office 2016?
    Even if you are a minority of one, the truth is the truth.
  • flyer
    flyer Posts: 2,286 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Have you bought and installed Word/Excel/Office or have you always used the online version?

    Are you using a computer (Apple or windows based) or a tablet (Android, apple or other)?


    Bought a few years ago and on a PC. My laptop is fine.
    Even if you are a minority of one, the truth is the truth.
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