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Sainsbury smart shop app with Google Pay not so smart
edited 15 January 2021 at 7:18AM in Praise, vent & warnings
14 replies 4.4K views
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Looks like the app have a dual functionality where it has different functionalities depending on the format of the store. I've spoken to the smart shop team @ Sainsbury and the issue on the location glitch has been escalated.
The Operations Manager who had checked his system said he had no record of the transaction at the store where I done the shopping. I then walked for ten minutes to Sainsbury Local to see if they had a record of the transaction. The receipt, giving the name of the Sainsbury Local store, instantly appeared when the app was opened under the receipt section . The Duty Manager said the app should have emailed the receipt. However this hasn't happen yet nor have I used the app in a Sainsbury Local store since.
The Duty Manager confirmed there's a glitch on Google location which then affects the selection of Sainsbury store used by the Smart Shop app. He has raised this has an incident including why the app had not email the receipt. He was fully aware of the issues due to previous experience with other customers.
It would appear the Smart shop team call centre is a complete shambles. They have no record of the incident being raised by myself despite giving them a reference number and Nectar card details. I seemed to be getting different versions on how the app is supposed to work. They all denied that the app emails the receipt when used. One call centre worker said she knew what she was talking about as she had worked there for two years. I have my doubts.