Replacement under The Consumer Act

powerful_Rogue

Crikey, if you think that's a thick frame, gawd knows what my LG frame would be classed as from 2008!

Sandtree

As others have said what cost £1,000 four years ago is going to cost a fraction of that now... thats how technology moves. In principle the offer on the surface seems generous. Assuming your claim is bein made under the Consumer Rights Act rather than a warranty then remember the could simply give you a cash settlement which can be reduced to reflect the 4 years of use out of it you've had.

Ultimately if you aren't happy with the suggested replacement then either:

1) Highlight features that your old TV had that you very much value that the new TV doesnt have
2) Find a similar priced TV as they are suggesting with aesthetics that you prefer and ask if they'd be happy to supply that instead

As others have pointed out, 3D was a fad and even top of the range £3,000 TVs often don't have it any more. There may be other things though... do you have sources that use Dolby Vision for example?

MattMattMattUK

Deetyler14 said:

I just didn’t think at that price it would be that good 🤷‍♀️

Apart from the lack of 3D the spec exceeds, or is equal to the TV it is replacing. 

Sandtree

MattMattMattUK said:

Deetyler14 said:

I just didn’t think at that price it would be that good 🤷‍♀️

Apart from the lack of 3D the spec exceeds, or is equal to the TV it is replacing. 

And the lack of Dolby Vision... may be one or two other (minor) differences but didnt look closely.

JJ_Egan

I would take the money and buy a new tv from Richer Sounds with a 6 year warranty while the sale is still on .

Deetyler14

There’s quite a few differences I can see i think
the screen refresh rate is only 50hz on the offered replacement 
there’s no Dolby vision
my TV had an inbuilt subwoofer so was 40w output

I’ve  asked LG what they would consider to be an appropriate replacement 
They have offered £138 as a part refund as alternative 

JJ_Egan

Is LG the retailer ??

Deetyler14

LG is the manufacturer of the original TV so I thought they would be best placed to advise what products they have match the specification of the old model 

Aylesbury_Duck

Deetyler14 said:

There’s quite a few differences I can see i think
the screen refresh rate is only 50hz on the offered replacement 
there’s no Dolby vision
my TV had an inbuilt subwoofer so was 40w output

I’ve  asked LG what they would consider to be an appropriate replacement 
They have offered £138 as a part refund as alternative 

Sounds an easy decision.  A replacement TV worth £569, or £138 cash.  If you really don't want the replacement they've offered, you're better off accepting it and selling it - it will surely fetch much more than £138 which you can put toward a model you do want.  You might expect to get something like £400 for it, perhaps?