TV failure after 3 years

Fosterdog

Toshiba hasn't been a premium brand for at least 10 years now, they almost disappeared from the consumer electronics market altogether but made a come back with very cheap budget end laptops, they stopped TVs for several years and then came back with the same budget end products.

You say you'd expect a TV to last 6 years but surely that depends on size, price, and quality? You can't expect a £200 32" budget model to last the same as a premium £1000 40" model, so if the £1000 40" would be reasonable lasting 6 years the £200 32" would be reasonable lasting 2-3 years.

I wouldn't pay £50 for a 3 year old 32" TV working or not, I'd expect it to be so close to the end of it's life that it wouldn't be worth it, on a local sales group pretty much any TV under a 46" gets given away free rather than sold and the bigger ones depending on size and age go for between £50-£200. 

You also can't really compare a car to a TV because even the cheapest brand new car would set you back £8000 for the most basic car and cars are generally expected to last longer than TVs providing they are maintained.

the_lunatic_is_in_my_head

www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

If the consumer exercises the final right to reject, any refund to the consumer may be reduced by a deduction for use, to take account of the use the consumer has had of the goods in the period since they were delivered, but this is subject to subsections (9) and (10).

The Act doesn't mention a refund in relation to second hand value but specifically the use the consumer has had. 

4 years for a TV (based on a 25% refund) sounds a little short, it would be worth complaining further to Tesco to negotiate a better figure. Customer support will just say no, have a look on CEO email and complain higher up the chain, for the time to send an email even another £25 would be a bonus.  

NottinghamKnight

the_lunatic_is_in_my_head said:

www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

If the consumer exercises the final right to reject, any refund to the consumer may be reduced by a deduction for use, to take account of the use the consumer has had of the goods in the period since they were delivered, but this is subject to subsections (9) and (10).

The Act doesn't mention a refund in relation to second hand value but specifically the use the consumer has had. 

4 years for a TV (based on a 25% refund) sounds a little short, it would be worth complaining further to Tesco to negotiate a better figure. Customer support will just say no, have a look on CEO email and complain higher up the chain, for the time to send an email even another £25 would be a bonus.  

Thanks for that will consider it.
In relation to other comments then I didn't say quality brand, just a known one, and I think that people's expectations of customer service from premium brands doesn't equate to reality - reliability surveys for premium german cars for example show them to be well below japanese and korean cheaper versions, and I'd be interested to hear of any examples of better service from premium electrical or electronic brands in terms of reliability and resolution of issues. 

JJ_Egan

Tends to vary across models rather than strictly brands .See AV Forums .

NottinghamKnight

Have sent an email to CEO and will see if that gets anything, I have a couple of weeks to accept their current offer. A quick google of the model throws up a couple of refurb examples on at £110-£120 so gives some sort of estimation at value.

powerful_Rogue

I can imagine the reply being along the lines of "Please get a report showing the TV was inherently faulty when purchased and we shall reconsider"

NottinghamKnight

powerful_Rogue said:

I can imagine the reply being along the lines of "Please get a report showing the TV was inherently faulty when purchased and we shall reconsider"

You may well imagine that, we'll see. Alternatively as noted above it could well be here's a credit for £40 in addition to the CS offer, if you don't try you don't get (and may well be on the wrong website/ forum). 

powerful_Rogue

Very true, however this is the Consumer Rights section. Currently Tesco are going above and beyond.

bris

Toshiba no longer make their own TV's, Compal made the OP's one a cheap Taiwanese company.

Since then Hisense have bought the rights to the Toshiba brand but they make pretty good TV's.

the_lunatic_is_in_my_head

powerful_Rogue said:

Very true, however this is the Consumer Rights section. Currently Tesco are going above and beyond.

They appear to have offered the OP less than they are due and whilst they can insist on a report they would have to pay the costs if it showed the goods didn't confirm.

Tesco are playing the odds and hoping their low offer is accepted, whilst it may save the OP the inconvenience of obtaining a report I don't think they are going above and beyond.